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About the Role

The State Hospital System (SHS) Clearinghouse Coordinator position is responsible for direct oversight of the forensic clearinghouse waitlists, including all fundamental processes related to the reception, addition, and removal of cases for forensic admission to the SHS. This position serves as the primary source for notifications to identify State Hospitals for cases with increased urgency in admission and those determined to need a different facility level of care. The Clearinghouse Coordinator also serves as the referring source of cases to SHS contracted hospital facilities to ensure a consistent flow of admissions. This work requires active participation in policy review specific to forensic admission processes and procedures.

Responsibilities

Serves as the primary source for notifications to identify State Hospitals for cases with increased urgency in admission as well as those that are determined to need a different facility level of care.
Serves as the referring source of cases to SHS contracted hospital facilities to ensure a consistent flow of admissions.
Provides guidance on case-by-case challenges or broader findings related to wait times, readmissions, county specific details, or other relevant variables within the collective data.
Receives phone and email correspondence from numerous entities including program staff, government agencies, partner organizations, or the general public and provides timely clarification and direction as it relates to the SHS forensic admission process as well as case specific information.
Performs essential professional verbal and written outreach to various parties for as needed follow-up.
Direct involvement in the planning, developing, and implementation of fundamental agency processes surrounding the forensic clearinghouse waitlists.
Serves as a subject matter expert in helping to identify process gaps and offering valuable feedback on potential improvements to resolve process flow issues and/or technical problems.
Requires active participation in policy review specific to the forensic admission processes and procedures in accordance with program objectives and goals.
Acts in an instrumental role towards the provision of feedback and information to various stakeholders (courts, jails, LMHAs/LIDDAs, private providers, stakeholders) to ensure that HSCS operates in a manner consistent with its values and mission.
Ensures the smooth and effective transfer of information as appropriate.
Performs a pivotal role in outreach efforts to local licensed mental health authorities (LMHA), jails and other partner agencies to obtain essential clinical information for urgent admission requests.
Attentively responds to the designated State Hospital forensic mailbox through which individual commitments are transmitted for placement on the designated clearinghouse lists.
Performs initial follow-up with parties submitting commitment packets when essential case information is not transmitted to ensure a complete packet is received for facility admission purposes.
Maintains a clear and concise focus on internal and external policy changes that may impact the appropriate placement of individuals on the clearinghouse waitlists.
Provides detailed data reports on forensic case submissions and feedback about potential trends witnessed within the overall clearinghouse data as requested.
Efficiently and effectively responds to requests for specific information to accurately provide feedback to internal and external parties.
Makes pertinent recommendations about appropriate changes within the completion and monitoring of required performance reports.
Actively participates and/or serves in a supporting role to meet the agency’s obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation.
May require an alternate shift pattern assignment and/or location for disaster response or COOP activation.

Requirements

Experience with the Code of Criminal Procedures and Texas Administrative Code required.
Experience working with Avatar or other EMR preferred.
Must pass a fingerprint criminal background check, pre-employment drug screen, and registry checks including the Client Abuse/Neglect Reporting System (CANRS), Nurse Aid, Medication Aide and Employee Misconduct, List of Excluded Individuals/Entities (LEIE).
Males between the ages of 18-25 must be registered with the Selective Service.
Must be at least 18 years of age to be considered for employment at a state-operated facility (Waco and Terrell Center for Youth applicants must be 21 years of age).
Flexibility in work hours may be required, including overtime and/or extended hours.
Compliance with HHSC immunization policy and state hospital operating procedures related to immunizations is required.
Applicants selected for hire may be required to pass background and other due diligence checks.

Skills

Knowledge of local, state, and federal laws related to state hospitals and forensic services.
Knowledge of basic program administration and management.
Knowledge of basic statistical analysis and spreadsheets.
Knowledge of training techniques.
Skill in reviewing wait list information to identify areas for improvement, individual patient concerns, or other indicators of success and performance.
Skill in the use of the current Avatar software system for waiting list purposes.
Ability to gather, assemble, correlate, and analyze facts related to forensic packets and other information related to waiting lists and appropriate continuity of care for those waiting for placement.
Ability to problem-solve.
Ability to provide information regarding waiting lists to a wide variety of audiences, in multiple formats.
Ability to prepare updates, summaries and reports.
Ability to evaluate and interpret policies and procedures related to waiting lists and forensic services overall when needed.
Ability to communicate timely, accurately and effectively with a wide variety of stakeholders including staff in legal system and jails.
Ability to provide guidance to other professionals across inpatient and outpatient systems.

Location

AUSTIN

Work Type

Full time
Regular

Experience Level

Senior-level

Education Level

Bachelor’s degree in criminology, social work, psychology (accounting, information technology, finance, history).
Associate degree in criminology, social work, psychology, admissions, or eligibility processes

Salary/Compensations

$4,263.16 - $6,779.25 Monthly

Benefits

100% paid employee health insurance for full-time eligible employees
Defined benefit pension plan
Generous time off benefits
Numerous opportunities for career advancement

About the Company

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans.
At HHSC, your contributions matter, and we support you at each stage of your life and work journey.
HSCS is dedicated to building an atmosphere where employees feel valued and supported while providing specialized care for Texans in need.
HSCS is comprised of ten psychiatric hospitals, two youth residential treatment facilities, and thirteen state supported living centers.
Psychiatric hospitals are a hub of excellence for forensic mental health and complex psychiatric care, with all facilities accredited by The Joint Commission.
They provide state-of-the-art treatment that is recovery-oriented and science-based.
If providing hope and healing through compassionate, innovative, and individualized care interests you, we welcome your application for the position below.

Equal Opportunity

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability.
All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position.