About the Role
This role combines hospitality, consultative sales, and operational support to create meaningful guest experiences, drive studio growth and retention, and help guests look and feel their best.
Responsibilities
- Welcome guests with warmth, professionalism, and enthusiasm
- Conduct consultations to understand guest goals and support personalized treatment recommendations
- Educate guests on services, memberships, packages, retail products, and financing options
- Drive sales performance through memberships, package sales, rebooking, and guest retention
- Execute follow-up outreach through calls, texts, and emails to support conversion and loyalty
- Manage front desk operations including scheduling, guest check-in/check-out, phones, and payment processing
- Partner closely with clinical providers and studio leadership to ensure a seamless guest experience
- Maintain accurate guest records within scheduling and CRM systems
- Support studio events, promotions, and local marketing initiatives
- Help maintain a clean, organized, and guest-ready studio environment
Requirements
- 1–3+ years of experience in sales, hospitality, retail, aesthetics, fitness, or another guest-facing environment
- Strong relationship-building and consultative sales skills
- Friendly, outgoing personality with excellent communication and interpersonal abilities
- Comfortable using scheduling systems, CRM platforms, and POS software
- Organized, adaptable, and able to thrive in a fast-paced environment
- High school diploma or equivalent required
- Flexible availability including evenings and weekends
Skills
- Consultative sales
- Relationship-building
- Communication
- Interpersonal abilities
- Scheduling systems
- CRM platforms
- POS software
Location
- Fayetteville, NY
Work Type
- Full-Time
Experience Level
- 1-3+ years
Education Level
- High school diploma or equivalent
Salary/Compensations
- Starting pay $18/hr+
- Eligibility for monthly incentive pay
Benefits
- Ongoing training and professional development
- Employee discounts on services and retail products
- Opportunities for growth and leadership
About the Company
- Chapter Aesthetic Studio is a premier aesthetic care provider where medical expertise meets modern beauty.
- As part of TAG – The Aspen Group, we’re redefining the guest experience—making confidence accessible, care personalized and results remarkable.
- TAG - The Aspen Group was built on the simple idea of bringing better healthcare to more people.
- The independent healthcare practices TAG supports, operate more than 1,300 locations in 45 states through its six consumer healthcare brands: Aspen Dental®, ClearChoice Dental Implant Centers®, WellNow Urgent Care®, Chapter Aesthetic Studio, and AZPetVet.
- Combined, the practices serve more than 35,000 patients a day and more than 8 million patients each year.
- TAG is headquartered at 800 W. Fulton Market in Chicago.
- For more information, visit teamtag.com.
Equal Opportunity
- TAG-The Aspen Group, its affiliates, related companies and supported clinical practices are proud to be Equal Opportunity Employers and welcome everyone to apply.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
