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About the Role
We are looking for a driven and enthusiastic Account Manager that is ready to take their customer service and upselling skills to the next level!
Responsibilities
- Regularly visit customer sites to meet with clients, inspect service quality, and address any concerns or issues promptly.
- Maintain and strengthen relationships with current clients to ensure satisfaction and loyalty.
- Promote the company culture and values among field employees, providing guidance and leadership to ensure consistent service delivery.
- Establish and maintain effective communication channels with both clients and employees, ensuring transparency and clarity in all interactions.
- Coach, guide, and develop field personnel to enhance their skills and performance.
Requirements
- Excellent communication and interpersonal skills to effectively engage with clients and employees.
- Strong problem-solving abilities to address issues promptly and proactively.
- A passion for delivering exceptional customer service.
- Proficiency in computer skills, particularly in Word and Excel.
- Ability to multitask effectively in a fast-paced environment.
- Bilingual proficiency in Spanish is preferred.
Skills
- Customer service
- Upselling
- Communication
- Interpersonal skills
- Problem-solving
- Computer proficiency (Word, Excel)
- Multitasking
Location
- Customer sites
Work Type
- Full-time
Experience Level
- Not specified
Education Level
- Not specified
Salary/Compensations
- Competitive salary
Benefits
- Competitive benefits package
- Opportunities for professional development and advancement
- Dynamic and collaborative work environment
- Health and wellness programs
- Work today, get paid today via DailyPay
About the Company
- CCS Facility Services is one of the largest building service contractors in the United States, providing expert janitorial and facility engineering services to thousands of commercial businesses with a deep bench of experienced cleaning and engineering professionals.
- Guided by a Service Heart we are a company Built to Serve with a passion to exceed our customer’s expectations.
Equal Opportunity
- We believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, sexual orientation, race, religion or belief. CCS is committed to a diverse and inclusive workplace.