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About the Role

As a Maintenance Supervisor at Rhapsody Property Management, you'll be at the heart of what makes our communities thrive. Reporting to the Property Manager, you'll play a vital role in ensuring the smooth day-to-day operations of the property—contributing directly to resident satisfaction and the overall success of our organization. This is more than just a maintenance job—it's an opportunity to deliver exceptional service, solve problems that matter, and take pride in keeping our properties running at their best.

Responsibilities

Manages the maintenance needs of more than one property.
Oversees a team consisting of Assistant Supervisors, Maintenance Technicians, and Housekeeping staff.
Monitors service requests for both in-suite and common area issues to ensure timely completion.
Oversees the completion of in-suite turnover activities and housekeeping to deliver a quality product to residents.
Delegates and ensures completion of routine plumbing repairs, carpentry, painting, basic electrical repairs, and tool maintenance.
Inspects and maintains grounds, facilities, and equipment to identify necessary repairs or preventative maintenance.
Reports maintenance issues affecting the budget, such as life safety, vacant repairs, property damages, and common area needs, to the manager.
Ensures cleanliness and organization of all electrical, mechanical, and work areas, including supply and storage areas.
Maintains the maintenance team in accordance with applicable legislation, including Health and Safety standards, WHMIS, AODA, and Human Rights.
Ensures team compliance with health & safety procedures, proper use of safety equipment, and identification of unsafe practices or conditions.
Ensures all areas are free of hazards and informs management of any unresolved issues for immediate resolution.
Maintains regular and timely documentation of maintenance activities.
Performs on-call emergency procedures as required.
Attends and participates in required training programs.
Provides superior customer service and represents the company professionally.
Maintains and safeguards all company tools and equipment.
Works any shift Sunday-Saturday to support business needs.

Requirements

Completion of High School or general education degree (GED).
Post-Secondary education in a related field (BAS, BES) is an asset.
7+ years of maintenance or related experience.
2+ years in a supervisory role.
Flexibility to work on-call on a rotating schedule (evenings & weekends) is required.
Proficient with the use of basic handheld and electrical tools.
Knowledge of plumbing, electrical, drywall, carpentry, painting, etc.
Certification/license from one of the trade professions is a definite asset.
Familiarity with community rules and regulations.
Exposure to multi-residential or other related industry asset class is considered an asset.
WHMIS certification would be an asset.
Knowledge of mechanical and HVAC systems would be an asset.
A commitment to 'Best in Class' Customer Service.
A professional demeanor with strong communication skills.
Ability to accurately listen, understand, and respond to issues appropriately.
Ability to work and act independently using good judgment when assessing difficult situations.
Strong problem-solving skills.
Superior organizational and time management skills with the ability to multi-task/prioritize and work under tight timelines.
A demonstrated high degree of integrity, diplomacy, discretion, and confidentiality.

Skills

Plumbing
Electrical repairs
Carpentry
Painting
Drywall
Mechanical systems
HVAC systems
Customer Service
Communication
Problem-solving
Organization
Time management
Multi-tasking
Prioritization

Location

The Brixton

Work Type

Full-time
On-call

Experience Level

7+ years of maintenance or related experience
2+ years in a supervisory role

Education Level

High School or GED
Post-Secondary education in related field (BAS, BES) an asset
Trade profession certification/license an asset
WHMIS certified an asset

Salary/Compensations

$85,000-$90,000 + Bonus

Benefits

Competitive compensation and benefits package

About the Company

At Rhapsody, our company culture is built around core values of Respect, Integrity, Dedication, and Transparency.
We believe every team member is vital to our success, and we are committed to providing the training, support, and tools needed to help you thrive.
If you're looking for an exciting career in a fast-paced, growth-oriented industry, Rhapsody offers exceptional career paths for those who are eager to learn and advance.
We offer a competitive compensation and benefits package designed to meet your needs today while building a secure future for tomorrow.
We value diversity and are committed to equal opportunity employment.
At Rhapsody, success goes beyond the bottom line—we strive to create an amazing and unique workplace for every member of our team.

Equal Opportunity

We value diversity and are committed to equal opportunity employment.