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About the Role

This is an existing full-time, permanent Urban Tele-Mental Health Coordinator position responsible for facilitating coordinated access to virtual psychiatry services through The Hospital for Sick Children (SickKids). The coordinator provides centralized coordination and liaison support for community partners and the SickKids Tele-Mental Health Program. The role also leads community engagement, outreach, and promotion of Child and Youth Urban Tele-Mental Health Services, fostering collaborative partnerships with community agencies and healthcare providers across Toronto and the Greater Toronto Area (GTA) to improve access to specialized mental health care.

Responsibilities

Support caseworkers with community referrals and liaise with SickKids to book and confirm virtual psychiatric consultation appointments.
Record all referrals in the internal database and document the status of the referral throughout the process.
Increase awareness and usage of the services through community outreach initiatives.
Develop and maintain an outreach plan to ensure that community agencies are engaged and informed of the services.
Serve as the representative for urban site perspectives within the Tele-Mental Health Network, ensuring their experiences inform program planning and service delivery.
Identify opportunities to develop new community partnerships while fostering, managing, and maintaining strong relationships with existing partners.
Ensure documentation is recorded accurately and reflected in a quarterly and annual summary report for the Ministry of Health.
Provide administrative and operational support to the team, including coordinating meetings, maintaining documentation and supporting day-to-day program activities.

Requirements

Post-Secondary Education in Human Services or a related field.
Minimum of 2 years of administrative experience.
Sound knowledge of databases.
Intermediate computer proficiency in order to use Microsoft Office, Outlook and other computerized systems and databases.
Knowledge of CYMH Services/Hospital Services.
Knowledge of UTMH Services through SickKids.
A Vulnerable Sector police check or Broad Record Check must be completed or obtained before commencement of employment.

Skills

Conflict Resolution
Crisis Prevention and Intervention
CPR
Fluency in another language(s), including sign language
Awareness of the role of diversity, equity, and inclusion in the workplace and within the community being served by the position.
Understanding of Anti-Black Racism, anti-oppressive/anti-racism perspective in the context of the social determinants of health when working with clients and their families.
Ability to recognize and identify situations where incidents of and imbalance of power and privilege may occur and can result in possible negative impacts for the client.

Location

Toronto
Greater Toronto Area (GTA)

Work Type

Full-Time
Permanent
Hybrid

Experience Level

Minimum of 2 years of administrative experience

Education Level

Post-Secondary Education in Human Services or a related field

Salary/Compensations

$46,662.00 to $54,339.00 per annum

Benefits

Comprehensive health, dental and vision coverage, EAP, premium fully paid by organization
Life and disability insurance
Defined Contribution Pension plan with employer matching up to 6% based on length of service
Generous paid time off (Vacation, Sick and Float days)
Pregnancy/ Parental leave top-up
Hybrid work flexibility
Access to employee perks and discounts
Opportunities for growth and professional development

About the Company

Strides Toronto Support Services (“Strides Toronto”) is a multi-service agency supporting infants, children, youth and young adults from birth to age 29, and their families, primarily across east Toronto.
We offer community-based, residential and treatment programs—including mental health counselling, autism services, early intervention, day treatment, education, outreach and community support—using a client-centered, evidence-informed approach.
Since 2015, Strides Toronto has served as Toronto’s Lead Agency for Infant, Child and Youth Mental Health, partnering with 21 core service providers to provide system leadership, citywide planning, coordinated service delivery and program alignment.
Strides Toronto also leads initiatives with broader reach, including Help Ahead, the HOPE Strategy across Toronto and One Stop Talk/Parlons Maintenant and the Provincial Youth Outreach Worker Program across Ontario.

Equal Opportunity

Strides Toronto is an equal opportunity employer.
We benefit from diversity of lived experiences in the workplace and encourage applications from qualified candidates who reflect the diversity of the communities we serve.
Strides Toronto is a participant in the Government of Canada’s 50-30 Challenge, a program which challenges organizations to improve access for women and/or non-binary people and other equity-deserving groups, including those identifying as: racialized, Black, and/or people of colour, people with disabilities (including invisible and episodic disabilities), 2SLGBTQ+ and/or gender and sexually diverse individuals, and Aboriginal and/or Indigenous Peoples to increase the representation and inclusion of diverse groups within their workplace.
In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and Strides Toronto’s own policies, requests for accommodation will be considered throughout the hiring process.