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About the Role
This is a sales-floor role focused on delivering an excellent in-store customer experience while hitting monthly sales goals. Beyond standard retail duties, the role involves proactive lead management, outbound text outreach, and supporting local events during downtime to drive store traffic.
Responsibilities
- Work retail shifts and deliver an excellent in-store customer experience
- Sell Verizon wireless plans, devices, upgrades, accessories, and business solutions
- Hit individual sales goals, activation targets, and attach metrics
- Handle customer questions, account changes, and issue resolution
- Work and follow up on assigned leads through the lead and engagement platform
- Run outbound text and SMS outreach to re-engage customers
- Support and staff local community and business events
Requirements
- Retail sales or customer-facing experience
- Proven ability to hit sales goals
- Comfortable working on a busy sales floor
- Self-motivated to work leads during slower periods
- Comfortable learning and using sales, CRM, and customer messaging platforms
- Strong communication skills
- Availability for a full retail schedule including weekends, evenings, and holidays
- Reliable transportation
- Willingness to attend occasional evening or weekend events
Skills
- Retail sales
- Customer service
- Lead management
- Outbound sales
- CRM software
- Bilingual (English/Spanish) is a plus
- Wireless industry knowledge
Location
- California
Work Type
- Full-time
- Retail
Salary/Compensations
- $70,000 base salary
- Uncapped commission
- Performance bonus
Benefits
- 401(k)
- Bonus based on performance
- Competitive salary
- Employee discounts
- Health insurance
- Opportunity for advancement
- Medical and dental insurance with company subsidy
- Paid sick time
- Verizon Sales Maker employee wireless discount
- LifeMart discount program
About the Company
- Expanding across California
- Promotes from within