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About the Role

Acture Solutions is seeking an experienced Systems Support Engineer to join our Centralized Services team. This role involves providing advanced Tier II infrastructure and systems support for a diverse client base, participating in infrastructure projects, cloud migrations, technology refreshes, and client onboarding. You will collaborate with senior engineers to deliver exceptional customer service and reliable technology solutions.

Responsibilities

Provide advanced Tier II support for servers, workstations, Microsoft 365, Active Directory, networking, and infrastructure-related issues.
Troubleshoot escalated hardware, software, connectivity, authentication, printing, and performance issues.
Administer Microsoft 365 including Exchange Online, Teams, SharePoint, OneDrive, and user management.
Support Windows Server environments, Active Directory, Group Policy, DNS, DHCP, and user provisioning.
Deploy, configure, and maintain servers, workstations, firewalls, switches, wireless access points, and backup solutions.
Monitor client environments using Remote Monitoring & Management (RMM) tools and proactively resolve issues.
Support backup and disaster recovery platforms, validate backups, and assist with recovery efforts.
Participate in infrastructure upgrades, cloud migrations, hardware refreshes, and client onboarding projects.
Maintain detailed technical documentation and standard operating procedures.
Collaborate with cybersecurity and engineering teams to implement security best practices including MFA, endpoint protection, patch management, and access controls.
Mentor Level I technicians and assist with knowledge sharing across the engineering team.
Participate in scheduled after-hours maintenance and occasional emergency support.

Requirements

Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or an equivalent combination of education and experience.
3–5 years of experience supporting enterprise IT infrastructure, systems administration, or Managed Services environments.
Strong knowledge of Windows operating systems, Windows Server, Microsoft 365, and Active Directory.
Experience supporting networking fundamentals including TCP/IP, DNS, DHCP, VPNs, VLANs, and wireless networking.
Experience supporting VMware or Hyper-V virtualization environments.
Familiarity with Datto RMM, Autotask PSA, ConnectWise, or similar MSP platforms.
Strong troubleshooting, analytical, and customer service skills.
Excellent written and verbal communication skills.
Ability to manage multiple priorities in a fast-paced client support environment.
Valid driver's license with the ability to travel to client sites as needed.
Customer-first mindset with a passion for solving technical challenges.
Strong organizational skills and attention to detail.
Ability to work independently while collaborating with engineers and project teams.
Commitment to continuous learning and professional development.
Strong documentation habits and communication skills.
Ability to prioritize competing priorities while maintaining exceptional service.
All offers contingent upon successful fingerprinting background.

Skills

Microsoft 365
Active Directory
Windows Server
Networking fundamentals
TCP/IP
DNS
DHCP
VPNs
VLANs
Wireless networking
VMware
Hyper-V
Datto RMM
Autotask PSA
ConnectWise
Troubleshooting
Analytical skills
Customer service
Written communication
Verbal communication
Priority management
Documentation
Collaboration
Continuous learning
MFA
Endpoint protection
Patch management
Access controls

Location

Hauppauge, NY

Work Type

Full-Time
Onsite
Monday-Friday 9:00 AM- 5:00 PM

Experience Level

3-5 years of experience

Education Level

Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or an equivalent combination of education and experience.
Cisco Certified Network Associate (CCNA)
CompTIA A+, Network+, Security+, Microsoft certifications, or equivalent technical certifications

Salary/Compensations

$65,000–$85,000 annually

Benefits

Medical
Dental
Vision
Employee Assistance Program (EAP)
Retirement Plan
Generous Paid Time Off
Paid holidays
Professional development and certification support
Career growth opportunities

About the Company

Acture Solutions is a leading Managed Services Provider (MSP) delivering secure, scalable technology solutions to businesses, educational institutions, municipalities, and nonprofit organizations throughout the Northeast.
We combine technical expertise with exceptional customer service to help our clients achieve their business goals.
At Acture Solutions, you'll work with modern technologies alongside experienced engineers in a collaborative environment that encourages learning, innovation, and career advancement.
We invest in our employees and provide opportunities to grow both technically and professionally.