Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Aechelon Technology, Inc. is a leading producer of 3D simulator content. We seek individuals passionate about real-time computer graphics to help make our Nation’s pilots safer and work with talented graphics industry professionals.

Responsibilities

• Receive, document, prioritize, and process RMA and technical support requests.
• Provide first-level troubleshooting for computer hardware, software, and electronic systems.
• Gather relevant information and escalate complex problems to Engineering or other technical teams.
• Coordinate product repairs, replacements, and returns with internal and external customers.
• Maintain accurate case, order, inventory, repair, and shipment information in tracking tools and the ERP system.
• Communicate status, next steps, and resolution information to customers and internal stakeholders.
• Monitor open requests and follow through until they are completed and closed.
• Identify recurring failures and provide information that supports root-cause analysis and process improvement.
• Assist with inventory checks, material availability, packing lists, and shipment documentation.
• Support production and regulatory documentation updates as needed.

Requirements

• Two or more years of experience in help desk, desktop support, technical support, RMA coordination, or a related customer-facing technical role.
• Experience troubleshooting computer hardware, peripherals, operating systems, and common software issues.
• Ability to gather technical information, document troubleshooting steps, and escalate issues appropriately.
• Strong customer service, written communication, and follow-through skills.
• Ability to manage multiple requests and priorities in a ticket-based or fast-paced environment.
• Experience using ticketing systems, ERP systems, CRM systems, or other business tracking tools.
• Strong attention to detail and record accuracy.

Skills

• Troubleshooting computer hardware
• Troubleshooting software
• Troubleshooting electronic systems
• Customer service
• Written communication
• Follow-through
• Managing multiple requests
• Attention to detail
• Record accuracy
• Ticketing systems
• ERP systems
• CRM systems
• Business tracking tools

Location

• CALIFORNIA

Work Type

• Full-time

Experience Level

• Two or more years of experience

Education Level

• CompTIA A+ certification or similar technical training

Salary/Compensations

• $54,000 - $80,000 per year

Benefits

• Competitive base salary
• Company performance-based profit sharing
• 401k
• 100% employer paid health benefits (medical, dental, vision, life, std, ltd, and life insurance plans)

About the Company

• Aechelon Technology, Inc. is a leading producer of 3D simulator content, including Geospecific visual/sensor databases and realistic 3D models.
• We seek people who share our passion for real-time computer graphics and commitment to our mission of helping make our Nation’s pilots safer.
• We will give you a chance to work with some of the most talented people in the graphics industry.

Equal Opportunity

• Aechelon Technology is an equal opportunity employer.
• We are committed to providing access and opportunities to individuals with disabilities.
• If you are an applicant who is unable to fully utilize/access our application process because of a disability, Aechelon Technology will provide a reasonable accommodation.