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About the Role
Aechelon Technology, Inc. is a leading producer of 3D simulator content. We seek individuals passionate about real-time computer graphics to help make our Nation’s pilots safer and work with talented graphics industry professionals.
Responsibilities
- Receive, document, prioritize, and process RMA and technical support requests.
- Provide first-level troubleshooting for computer hardware, software, and electronic systems.
- Gather relevant information and escalate complex problems to Engineering or other technical teams.
- Coordinate product repairs, replacements, and returns with internal and external customers.
- Maintain accurate case, order, inventory, repair, and shipment information in tracking tools and the ERP system.
- Communicate status, next steps, and resolution information to customers and internal stakeholders.
- Monitor open requests and follow through until they are completed and closed.
- Identify recurring failures and provide information that supports root-cause analysis and process improvement.
- Assist with inventory checks, material availability, packing lists, and shipment documentation.
- Support production and regulatory documentation updates as needed.
Requirements
- Two or more years of experience in help desk, desktop support, technical support, RMA coordination, or a related customer-facing technical role.
- Experience troubleshooting computer hardware, peripherals, operating systems, and common software issues.
- Ability to gather technical information, document troubleshooting steps, and escalate issues appropriately.
- Strong customer service, written communication, and follow-through skills.
- Ability to manage multiple requests and priorities in a ticket-based or fast-paced environment.
- Experience using ticketing systems, ERP systems, CRM systems, or other business tracking tools.
- Strong attention to detail and record accuracy.
Skills
- Troubleshooting computer hardware
- Troubleshooting software
- Troubleshooting electronic systems
- Customer service
- Written communication
- Follow-through
- Managing multiple requests
- Attention to detail
- Record accuracy
- Ticketing systems
- ERP systems
- CRM systems
- Business tracking tools
Location
- CALIFORNIA
Work Type
- Full-time
Experience Level
- Two or more years of experience
Education Level
- CompTIA A+ certification or similar technical training
Salary/Compensations
- $54,000 - $80,000 per year
Benefits
- Competitive base salary
- Company performance-based profit sharing
- 401k
- 100% employer paid health benefits (medical, dental, vision, life, std, ltd, and life insurance plans)
About the Company
- Aechelon Technology, Inc. is a leading producer of 3D simulator content, including Geospecific visual/sensor databases and realistic 3D models.
- We seek people who share our passion for real-time computer graphics and commitment to our mission of helping make our Nation’s pilots safer.
- We will give you a chance to work with some of the most talented people in the graphics industry.
Equal Opportunity
- Aechelon Technology is an equal opportunity employer.
- We are committed to providing access and opportunities to individuals with disabilities.
- If you are an applicant who is unable to fully utilize/access our application process because of a disability, Aechelon Technology will provide a reasonable accommodation.