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About the Role

This role leads day-to-day workspace operations across the England property portfolio, managing facilities services, building operations, supplier performance, and local service delivery to ensure workspaces operate safely, efficiently, and consistently while supporting colleague experience, business continuity, and operational resilience.

Responsibilities

• Leading operational delivery of workspace and facilities services across the England portfolio, ensuring services are safe, compliant, effective and aligned to agreed standards
• Supporting business continuity planning and coordinating local responses to facilities-related incidents, building disruption or emergency events
• Managing day-to-day relationships with FM suppliers, contractors and service partners, monitoring performance against agreed service levels, KPIs, contractual obligations and organisational standards
• Acting as a key point of contact for workspace operations across the region, building strong relationships with site leads, business stakeholders and local leadership teams
• Monitoring and reporting on regional operational performance, including service quality, supplier performance, compliance, incidents, risks, workspace standards and improvement actions
• Supporting workspace projects, moves, refurbishments and operational change activity, ensuring operational readiness and smooth transition into business-as-usual delivery

Requirements

• Experience managing facilities or workspace operations within a structured, corporate multi-site environment
• Experience overseeing service delivery, supplier performance, maintenance programmes and operational standards
• Strong understanding of facilities management operations, statutory compliance and UK workplace safety requirements
• Experience in commercial governance, cost control, financial assurance or performance roles
• Experience supporting operational risk management, incident response, business continuity or resilience activity
• Proven stakeholder management and engagement skills across multiple locations and business areas
• The ability to use operational data, reporting and performance insight to support decision-making and continuous improvement
• Experience supporting projects, moves, refurbishments or workspace change activity
• Experience working within regulated industries (desirable)
• Experience managing outsourced facilities management contracts (desirable)
• Experience supporting workspace transformation, estate optimisation or operational improvement initiatives (desirable)
• Relevant professional membership or qualifications, such as IWFM, RICS, IOSH or NEBOSH (desirable)

Skills

• Facilities management
• Supplier oversight
• Operational delivery
• Stakeholder management
• Performance monitoring
• Risk management
• Business continuity
• Commercial governance
• Cost control

Location

• London – office based
• Regular travel across the England estate is required

Work Type

• Permanent
• Office based
• All roles are open to part-time, job-share and other types of flexibility

Experience Level

• Dependant on experience

Salary/Compensations

• £60,000 to £75,000
• Indicative bonus range of 16-32%

Benefits

• Private medical cover
• 38 days annual leave
• Excellent pension
• 12x salary life assurance
• Income protection
• Career breaks
• 3 volunteering days

About the Company

• Standard Life is a retirement specialist focused entirely on retirement savings and income.
• We champion the belief that everyone’s journey to and through retirement can be better, and for more than 200 years, we’ve been helping our customers plan and prepare for their financial futures.
• Life today is increasingly complicated, uncertain and unpredictable. People move through different careers, face unexpected moments and navigate important choices.
• We offer our colleagues flexibility, trust and benefits that work for whatever life brings.
• In return we expect curiosity, connection, accountability and high standards.
• We make room for what matters - so you can bring your best, every day.

Equal Opportunity

• We are committed to ensuring that everyone feels accepted and welcome applicants from all backgrounds.
• If your experience looks different from what we’ve advertised and you believe that you can bring value to the role, we’d love to hear from you.
• If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best.