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About the Role

Our Austin, TX Entertainment & Live Events team insures a variety of clients in the music, live event, film, theater, and production industries. We are seeking an experienced Commercial Account Manager to assist with a wide spectrum of commercial insurance lines including casualty, property, workers comp, E&O, and D&O Cyber-Liability coverages.

Responsibilities

• Effective and timely communication with all clients via email, letters & telephone
• Review client needs and advise on appropriate insurers, coverage, and pricing
• Prepare insurance applications for required coverage lines
• Prepare accurate, timely, professional, and compliant presentations, reports, and other market and client documents
• Review client contracts and insurance requirements
• Issue certificates of insurance and coverage binders
• Comply thoroughly with delegated authorities
• Invite renewals and new business expediently to maximize retention and new business
• Check and issue insurance documentation
• Prepare premium invoices and client accounting statements
• Complete various reports as required throughout the insurance cycle
• Liaise with insurers in relation to client's policies
• Discuss additional products, cover, and services that the client needs and requests
• Maintain and update electronic client files
• Minimize aged debt
• Perform other duties as required by management

Requirements

• At least 5+ years of commercial insurance account management experience required
• Strong, professional communication skills – both written and verbal
• High attention to detail
• Ability to learn and understand software systems quickly
• Adapt well to priority changes and deadlines
• Consistently quick to respond to and/or acknowledge communications
• Positive and outgoing disposition
• Eager to work as a team but also functions well working independently
• Minimum of 5 years of experience in a commercial account manager role
• Current property/casualty license
• Experience with agency management software (preferably Sagitta)
• Proficient with MS Word, Excel and Outlook
• Strong analytical skills and knowledge of commercial insurance lines
• Proven ability to effectively negotiate rates and coverage with underwriters
• Excellent communication skills with clients during the sales and/or service processes

Skills

• Commercial insurance account management
• Written communication
• Verbal communication
• Attention to detail
• Software system proficiency
• Adaptability
• Responsiveness
• Teamwork
• Independent work
• Property/casualty license
• Agency management software (Sagitta preferred)
• MS Word
• MS Excel
• MS Outlook
• Analytical skills
• Commercial insurance lines knowledge
• Negotiation with underwriters
• Client communication

Location

• Austin, TX

Work Type

• In-Office, 5 days a week
• May be open to 1 day a week from home once fully trained

Experience Level

• 5+ years of commercial insurance account management experience

Salary/Compensations

• Compensation dependent upon qualifications
• Compensation will be determined based on factors such as experience, skills, training, certifications, education, internal equity, and market data.

Benefits

• Bonuses
• Comprehensive benefits package
• Generous Paid Time off
• Managed PTO for salaried/exempt employees
• 22 PTO days starting out for hourly/non-exempt employees
• 12 company-observed paid holidays
• 4 early-close days
• Generous leave time options: Paid parental leave, pregnancy disability and bonding leave, and organ donor/bone marrow donor leave
• Generous employee referral bonus program of $1,500 per hired referral
• Employee recognition programs
• Employee Resource Groups: Women’s Coalition, EPIC Veterans Group
• Professional growth & development: Mentorship Program, Tuition Reimbursement Program, Leadership Development
• Pet Insurance
• Identity Theft & Fraud Protection Coverage
• Legal Planning
• Family Planning
• Menopause & Midlife Support
• 401(k) matching
• Medical insurance
• Dental insurance
• Vision insurance
• Wellness & employee assistance programs

About the Company

• EPIC Insurance Brokers & Consultants is one of the fastest-growing firms in the insurance industry.
• Headquartered in New York City and founded in 2007, our company has over 4,000 employees nationwide.
• With locations spread out across the U.S., our local market knowledge and industry expertise helps support our clients' regional and global needs.
• We have grown very quickly since our founding, and we continue to see growth and success thanks to our hard-working and growth-minded employees.
• Our core values are: Owner mindset, Inspire trust, Think big, and Drive results.
• EPIC has over 60 offices and 4,000 employees nationwide – and we’re growing!
• EPIC fosters a 50/50 culture between producers and the rest of the business, supporting collaboration, teamwork, and an inclusive work environment.
• EPIC Gives Back – Some of our charitable efforts include Donation Connection, Employee Assistance Fund, and People First Foundation
• We’re in the top 10 of property/casualty agencies according to “Insurance Journal”
• To learn more about EPIC, visit our Careers Page: https://www.epicbrokers.com/about/epic-careers/.

Equal Opportunity

• EPIC embraces diversity in all its various forms—whether it be diversity of thought, background, race, religion, gender, skills or experience.
• We are committed to fostering a work community where every colleague feels welcomed, valued, respected and heard.
• It is our belief that diversity drives innovation and that creating an environment where every employee feels included and empowered, helps us to deliver the best outcome to our clients.
• California Applicants - View your privacy rights at: https://www.epicbrokers.com/wp-content/uploads/2025/01/epic-ca-employee-privacy-notice.pdf.
• Massachusetts G.L.c. 149 section 19B (b) requires the following statement: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.