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About the Role

Our Austin, TX Entertainment & Live Events team insures a variety of clients in the music, live event, film, theater, and production industries. We are seeking an experienced Commercial Account Manager to assist with a wide spectrum of commercial insurance lines including casualty, property, workers comp, E&O, and D&O Cyber-Liability coverages.

Responsibilities

Effective and timely communication with all clients via email, letters & telephone
Review client needs and advise on appropriate insurers, coverage, and pricing
Prepare insurance applications for required coverage lines
Prepare accurate, timely, professional, and compliant presentations, reports, and other market and client documents
Review client contracts and insurance requirements
Issue certificates of insurance and coverage binders
Comply thoroughly with delegated authorities
Invite renewals and new business expediently to maximize retention and new business
Check and issue insurance documentation
Prepare premium invoices and client accounting statements
Complete various reports as required throughout the insurance cycle
Liaise with insurers in relation to client's policies
Discuss additional products, cover, and services that the client needs and requests
Maintain and update electronic client files
Minimize aged debt
Perform other duties as required by management

Requirements

At least 5+ years of commercial insurance account management experience required
Strong, professional communication skills – both written and verbal
High attention to detail
Ability to learn and understand software systems quickly
Adapt well to priority changes and deadlines
Consistently quick to respond to and/or acknowledge communications
Positive and outgoing disposition
Eager to work as a team but also functions well working independently
Minimum of 5 years of experience in a commercial account manager role
Current property/casualty license
Experience with agency management software (preferably Sagitta)
Proficient with MS Word, Excel and Outlook
Strong analytical skills and knowledge of commercial insurance lines
Proven ability to effectively negotiate rates and coverage with underwriters
Excellent communication skills with clients during the sales and/or service processes

Skills

Commercial insurance account management
Written communication
Verbal communication
Attention to detail
Software system proficiency
Adaptability
Responsiveness
Teamwork
Independent work
Property/casualty license
Agency management software (Sagitta preferred)
MS Word
MS Excel
MS Outlook
Analytical skills
Commercial insurance lines knowledge
Negotiation with underwriters
Client communication

Location

Austin, TX

Work Type

In-Office, 5 days a week
May be open to 1 day a week from home once fully trained

Experience Level

5+ years of commercial insurance account management experience

Salary/Compensations

Compensation dependent upon qualifications
Compensation will be determined based on factors such as experience, skills, training, certifications, education, internal equity, and market data.

Benefits

Bonuses
Comprehensive benefits package
Generous Paid Time off
Managed PTO for salaried/exempt employees
22 PTO days starting out for hourly/non-exempt employees
12 company-observed paid holidays
4 early-close days
Generous leave time options: Paid parental leave, pregnancy disability and bonding leave, and organ donor/bone marrow donor leave
Generous employee referral bonus program of $1,500 per hired referral
Employee recognition programs
Employee Resource Groups: Women’s Coalition, EPIC Veterans Group
Professional growth & development: Mentorship Program, Tuition Reimbursement Program, Leadership Development
Pet Insurance
Identity Theft & Fraud Protection Coverage
Legal Planning
Family Planning
Menopause & Midlife Support
401(k) matching
Medical insurance
Dental insurance
Vision insurance
Wellness & employee assistance programs

About the Company

EPIC Insurance Brokers & Consultants is one of the fastest-growing firms in the insurance industry.
Headquartered in New York City and founded in 2007, our company has over 4,000 employees nationwide.
With locations spread out across the U.S., our local market knowledge and industry expertise helps support our clients' regional and global needs.
We have grown very quickly since our founding, and we continue to see growth and success thanks to our hard-working and growth-minded employees.
Our core values are: Owner mindset, Inspire trust, Think big, and Drive results.
EPIC has over 60 offices and 4,000 employees nationwide – and we’re growing!
EPIC fosters a 50/50 culture between producers and the rest of the business, supporting collaboration, teamwork, and an inclusive work environment.
EPIC Gives Back – Some of our charitable efforts include Donation Connection, Employee Assistance Fund, and People First Foundation
We’re in the top 10 of property/casualty agencies according to “Insurance Journal”
To learn more about EPIC, visit our Careers Page: https://www.epicbrokers.com/about/epic-careers/.

Equal Opportunity

EPIC embraces diversity in all its various forms—whether it be diversity of thought, background, race, religion, gender, skills or experience.
We are committed to fostering a work community where every colleague feels welcomed, valued, respected and heard.
It is our belief that diversity drives innovation and that creating an environment where every employee feels included and empowered, helps us to deliver the best outcome to our clients.
California Applicants - View your privacy rights at: https://www.epicbrokers.com/wp-content/uploads/2025/01/epic-ca-employee-privacy-notice.pdf.
Massachusetts G.L.c. 149 section 19B (b) requires the following statement: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.