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About the Role

The Associate, Convention Sales provides intensive administrative support to Convention Sales Managers/Directors and contributes as part of a team with ultimate responsibility to the Division. The individual must be capable of working with others, taking direction, and exhibiting flexibility when divisional projects take precedence over daily workload.

Responsibilities

• Perform data entry for Salesforce contacts, accounts, sales leads, bookings, lost business reports, purchase orders, work orders, expense reports, letters, and check requests.
• Provide primary phone coverage for sales managers and secondary coverage for the division.
• Maintain organization of Salesforce opportunities, accounts, and bulletins for sales managers.
• Distribute division mail as assigned.
• Monitor the Convention Sales inbox and assign/distribute emails and sales leads, including CVENT leads.
• Distribute sales leads and revisions daily to hotels and venues and follow up as necessary for responses.
• Develop relationships with key hotel contacts to enhance response time to leads and other requests.
• Prepare SF Travel city proposals, including utilization of the Map Tool, to present to organizations for bidding on future conventions.
• Assist Managers with client communication support.
• Manage mailings and gifts, including wrapping.
• Drop off amenities at hotels as needed.
• Assist Convention Services with pre-promotion for future conventions.
• Provide back-up to staff in San Francisco booths during tradeshows/conventions, with potential travel.
• Assist and participate in client sales calls and/or presentations.
• Assist with planning and executing client events.
• Assist with special projects and/or Salesforce reports for assigned Convention Sales Managers.
• Coordinate and produce itineraries for site visits, and assist in their planning and execution.
• Monitor assigned inventory of brochures, supplies, and promotional items, and process orders as needed.
• Assist with servicing meeting planners' needs and provide suggestions, involving knowledge of San Francisco and members.
• Assist division sales assistants as needed.
• Participate in and attend SF Travel sponsored member events.
• Perform other duties as assigned.

Requirements

• Education and/or training equivalent to college graduate.
• 2+ years related experience in secretarial and administrative duties.
• Ability to work independently with minimal oversight.
• Ability to handle multiple priorities and meet deadlines while being detail oriented.

Skills

• Strong organizational skills
• Strong interpersonal skills
• Strong computer skills
• Ability to communicate and work well with others in a professional office environment
• Outstanding written communication skills
• Outstanding verbal communication skills
• Proficiency in Microsoft Office suite (Word, Excel, PowerPoint, Outlook)
• Proficiency with Salesforce (a plus)
• Proficiency with Eventbrite (a plus)
• Proficiency with Box (a plus)
• Proficiency with Concur (a plus)

Location

• San Francisco

Work Type

• Full-time

Experience Level

• 2+ years related experience

Education Level

• College graduate equivalent
• Degree or experience in business administration and/or hospitality management (a plus)

Salary/Compensations

• $70,000–$85,000 base compensation annually
• Additional opportunity for annual incentive compensation based on performance and organizational results