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About the Role

Join CommBank's Institutional Banking & Markets (IB&M) COO team as a Director, supporting coverage bankers to focus on client relationships and opportunities. This role is central to the Coverage operating model, driving strategic execution, business management, governance, risk, and continuous improvement to enhance banker productivity and client experience.

Responsibilities

• Support the execution of Coverage's strategic priorities, including business planning, objectives and key results, and leadership deliverables.
• Lead and develop a small team responsible for key COO activities, business reporting, communications, and operational execution.
• Coordinate business performance reporting, insights, and recommendations for senior leadership.
• Maintain Coverage's operating rhythm, including governance forums, town halls, business updates, and leadership communications.
• Support Line 1 risk management, governance, audit, compliance, and remediation activities.
• Drive process improvement initiatives to simplify banker workflows, improve consistency, and increase operational effectiveness.
• Lead AI, automation, and productivity initiatives to reduce manual effort and enable more client interaction.
• Manage key tools, templates, SOPs, communications, and business resources.
• Utilize data and business insights to identify opportunities, monitor performance, and improve client and banker outcomes.

Requirements

• Proven experience in Corporate or Institutional business management, relationship management, COO, governance, transformation, risk, or operational leadership roles within financial services.
• Demonstrated ability to deliver strategic and operational initiatives in a large, complex organization.
• Strong stakeholder management skills and the ability to influence across senior leadership and cross-functional teams.
• Experience translating strategy into clear deliverables, milestones, and measurable outcomes.
• Strong problem-solving capability with the ability to identify root causes and implement pragmatic solutions.
• Ability to prepare concise executive-level materials.
• Experience using data and insights to drive business decisions and continuous improvement outcomes.
• A strong risk mindset and understanding of governance, compliance, and control environments.
• A passion for simplifying processes, improving productivity, and delivering better customer outcomes.
• Proven people leadership experience, with a focus on developing capability and fostering high performance.

Skills

• Business management
• Relationship management
• COO
• Governance
• Transformation
• Risk management
• Operational leadership
• Stakeholder management
• Strategic planning
• Operational planning
• Problem-solving
• Data analysis
• Business insights
• Process improvement
• AI
• Automation
• People leadership

Location

• Australia

Work Type

• Full-time

Experience Level

• Director

About the Company

• CommBank’s Institutional Banking & Markets (IB&M) manages relationships with major corporate and government clients, institutional investors, and financial institutions.
• Global Institutional Banking Coverage (GIBC) leads banking relationship management and delivers transaction banking, risk management, and capital solutions.