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About the Role
The Guest Service Manager will supervise Guest Services, supporting other rooms departments and setting departmental goals to create exceptional guest and customer experiences. This role oversees luggage handling, valet services, and guest transportation coordination, maintaining a professional and hospitable environment.
Responsibilities
- Manage guests' first impressions and provide courteous and efficient service.
- Respond to a wide variety of requests while complying with 1 Hotel Tokyo standards and procedures.
- Assist the Front Office Manager in all functions and with all team members.
- Oversee luggage handling, valet services, and guest transportation coordination.
- Maintain a professional and hospitable environment.
Requirements
- Passionate about guest service.
- Enjoys physical work.
- Previous similar work experience.
- Previous customer or guest service experience.
- Is a team player.
- Is a hard worker.
- Is detail-oriented.
- Is flexible and willing to meet the demands of a 24-hour operation.
- Knowing a thing or two about the history of the property to share with guests.
Skills
- Guest service
- Communication
- Customer service
- Teamwork
- Attention to detail
- Flexibility
Location
- Tokyo
Work Type
- Full-time
Experience Level
- Previous similar work experience
- Previous customer or guest service experience
About the Company
- Starwood Hotels is a mission-driven company focused on its purpose, which impacts team members, guest experiences, community building, and planet care.
- Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and an affiliate of global private investment firm Starwood Capital Group.
Equal Opportunity
- Starwood Hotels is an Equal Opportunity Employer.
- We believe in a diverse, sustainable workforce with an empowered, inclusive culture.
- We are committed to non-discrimination on any protected basis covered under applicable law.
- If you require any special accommodations, please visit People Operations.