Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The Store Manager will operate a profitable and service-minded shop by developing teams that consistently deliver results. This role is responsible for managing and coaching store associates, overseeing store operations to achieve sales, service, customer satisfaction, and profitability goals, and cultivating a diverse, inclusive, and collaborative culture.

Responsibilities

• Ensure the store delivers quality guest experience in line with company values and directives.
• Possess strong product knowledge and ability to suggestively sell.
• Maintain strong clienteling and relationship management.
• Drive business by hosting successful events in store.
• Lead from the floor to assess and fulfill the needs of the business, team, and guests through coaching and developing team members.
• Train sales teams in best practice selling skills.
• Adapt management style as necessary.
• Engage the store team in a motivating, respectful, and professional manner.
• Provide product knowledge and vendor information on new arrivals to the team.
• Provide constructive feedback to staff.
• Keep the team informed of store goals and overall store performance.
• Troubleshoot customer issues with the staff.
• Report staff concerns/issues to the Director of Stores and present timely solutions.
• Recruit, identify, hire, develop, and retain excellent talent.
• Drive cost efficiency and savings in general operational costs.
• Troubleshoot store problems and personnel concerns timely and fairly.
• Prioritize effectively.
• Delegate responsibilities to the sales staff.
• Maintain a visually enticing store that is neat, clean, and organized.
• Ensure a positive work environment through recognition and motivation.
• Arrive on time and floor ready.
• Oversee staff in researching brand to contribute product knowledge.
• Comply with in-store/product cycle counts on a timely and accurate basis.
• Respond promptly to emails.
• Receive and process merchandise; handle transfers, returns, markdowns, promotions, bank deposits, and petty cash.
• Keep an organized stockroom and back of house.
• Manage cash flow from customer purchases and store expenses.
• Maintain awareness of surrounding retail competition.
• Seek creative solutions to challenges.
• Maintain a healthy work environment for all.
• Interface with all levels of management and associates in a manner that promotes learning and respect.
• Oversee popup brands or other brand events.

Requirements

• Minimum 3+ years of retail management experience, including at least 1 year in luxury retail or high-end customer service environments.
• Strong leadership, coaching, and team development skills.
• Proven ability to drive sales, customer service, and operational performance.
• Strong clienteling and relationship-building abilities.
• Excellent verbal and written communication skills.
• Strong organizational, problem-solving, and decision-making abilities.
• Ability to multitask and prioritize effectively in a fast-paced retail environment.
• Computer proficiency and ability to quickly learn new systems and software.
• Ability to work a flexible retail schedule, including weekends, holidays, and blackout periods; Saturday availability required.
• Ability to actively supervise and move dynamically throughout the sales floor for extended periods of time.
• Ability to remain in a stationary position, including standing, walking, bending, reaching, kneeling, and climbing stairs throughout the workday.
• Frequent use of hands and fingers to operate POS systems, computers, handheld devices, and office equipment.
• Ability to lift, carry, push, and/or move product, fixtures, boxes, and supplies up to 40 pounds.
• Ability to assist with merchandising, fixture movement, stock organization, shipment processing, and visual setup.
• Ability to communicate effectively with customers, team members, and leadership in person, via phone, and electronically.
• Ability to work in a retail environment with varying noise levels and customer traffic.
• Ability to climb ladders and step stools to assist with merchandising, visual displays, stock organization, and fixture adjustments as needed.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this role.
• Background checks are conducted after a conditional offer has been made.

Skills

• Leadership
• Coaching
• Team development
• Sales driving
• Customer service
• Operational performance
• Clienteling
• Relationship-building
• Verbal communication
• Written communication
• Organization
• Problem-solving
• Decision-making
• Multitasking
• Prioritization
• Computer proficiency
• System learning
• Inventory management
• Retail reporting
• POS systems
• Payroll management
• Labor hour management
• Budget management

Location

• Los Angeles, California

Work Type

• Full-time
• Onsite

Experience Level

• Minimum 3+ years of retail management experience
• At least 1 year in luxury retail or high-end customer service environments

Education Level

• Bachelor’s degree or equivalent combination of education and relevant work experience

Salary/Compensations

• $70,000 - $95,000 annually

Benefits

• Annual cost-of-living increases
• Monthly sales & end-of-year bonus opportunities
• Generous employee discounts
• Quarterly & bi-annual product credits
• Medical, dental, and vision insurance
• Flex Spending Accounts
• Transportation Management Accounts
• Life and Long-term disability insurance
• Paid vacation, personal days, and sick time
• Guardian ancillary plans
• Employee Assistance Program (EAP)
• 401(k) with company match

About the Company

• Clare V. is a line of accessible-luxury pieces born and based in Los Angeles, California.
• Founded by Clare Vivier, the brand reflects her unique background, passions, and vision.
• Production is kept local to Los Angeles.
• The brand partners with local and global organizations making a positive difference.
• Clare V. is committed to conscious practices while creating bold, enduring, elevated, accessible, charming, and practical collections.
• The brand headquarters is located in the Silver Lake/Frogtown area of Los Angeles.

Equal Opportunity

• Clare V. is committed to creating an inclusive environment for all employees and welcomes applicants from all backgrounds to apply.
• We believe that diverse perspectives make for stronger teams and better ideas.
• We’re proud to be an Equal Opportunity Employer and are committed to creating an inclusive, respectful workplace where everyone can thrive.
• In compliance with applicable federal, state, and local laws--including the California Fair Employment and Housing Act (FEHA)--we do not discriminate based on race, color, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, sexual orientation, national origin, ancestry, citizenship status, age, disability (physical or mental), medical condition, genetic information, marital status, military or veteran status, or any other protected characteristic.
• We are also committed to providing reasonable accommodation to applicants with disabilities.
• If you need support during the application process, please contact us at alysadearborn@clarev.com.