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About the Role

The Enrollment Assistant supports the admissions and enrollment process at Roane State Community College by providing high-quality customer service to prospective and current students. This role assists with application processing, registration support, records management, and student inquiries, ensuring compliance with institutional policies and procedures. The Enrollment Assistant serves as a key point of contact for students, guiding them through admissions requirements, enrollment steps, and related services to promote student access, retention, and success.

Responsibilities

Access and correctly interpret information in Banner related to admissions/records/financial aid.
Analyze and problem solve student situations to provide accurate responses.
Anticipate student needs, always providing the most thorough information.
Review documents to determine validity and scan, verifying documents are readable and all pages have been included.
Deal with conflict situations and assist in providing solutions.
Communicate with students through email, phone and in person conversations.
Perform other duties as assigned.

Requirements

Associate's degree or higher.
Minimum 1 year customer service experience.
Proficiency using Excel, Microsoft Word, PowerPoint.

Skills

Excellent communication skills.
Analytical thinking skills.
Problem-solving skills.
Ability to work autonomously and make confident decisions.
Team player.
Ability to adapt to change.
Ability to accurately communicate information verbally and in writing in a courteous and professional manner.
Ability to organize and prioritize work appropriately and independently on a daily basis.
Knowledge of admissions, records and financial aid in a college/university setting.
Ellucian Banner 9 knowledge.
Experience working in an educational setting.

Location

Roane State Community College

Work Type

Full-time

Experience Level

1 year customer service experience

Education Level

Associate's degree or higher

About the Company

Roane State Community College