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About the Role

This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. You will help clients with their everyday banking, credit, and investment needs. As an RBC ambassador, you add value in the moments that matter most to clients and collaborate with RBC partners to help clients achieve their goals. Whether demonstrating to a client how to use digital banking, on-boarding a new client, or referring a complex opportunity to a specialist, your expertise will contribute to creating meaningful and memorable client experiences to drive client satisfaction and loyalty.

Responsibilities

Proactively engage with clients in all areas of the branch and in the community, uncovering banking needs, providing help and advice, as well as identifying sales and referral opportunities
Focus on client education and demonstration, leveraging technology to deliver a memorable client experience, drive sales, and retain business
Respond to client-initiated contact, assisting them with a full range of financial transactions
Actively listen and engage clients in conversation to further understand their individual needs
Proactively take ownership of resolving and preventing client banking problems
Cultivate and maintain relationships with partners to make the most of business opportunities and referrals

Requirements

Mutual Funds accreditation (i.e., Investment Funds in Canada or the Canadian Securities Course) or willingness to obtain it within your training period.
Demonstrated passion for putting clients first, as well as success in a hands-on, target-driven sales environment.
Problem-solving and people skills, with the ability to build strong relationships and proactively connect with clients
Flexibility, eagerness to learn, strong personal ethics, and a hunger for success.
Digital literacy across a broad range of devices (i.e., smartphones, tablets, laptops, etc.)
Availability to work all open business hours.

Skills

Advice Based Solutions
Client Centricity
Client Discovery
Communication
Critical Thinking
Curious Mindset
Data Analysis
Digital Literacy
Fluent in Mandarin
Fluent in Cantonese
Fluent in Italian
Fluent in Spanish
Fluent in Russian
Fluent in Ukrainian

Location

Vaughan, Canada

Work Type

Full time
Onsite

Experience Level

Trainee

Benefits

A comprehensive Total Rewards Program including competitive compensation, bonuses, and flexible benefits
Continued opportunities for career advancement
World-class sales training, coaching, and development opportunities
Support from a dynamic, collaborative, progressive, and high performing team, as well as world-class tools and training
Opportunity to achieve great success and grow your career with RBC

About the Company

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.