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About the Role

Assistant General Managers support the overall success of the shop by leading people, operation execution, and guest experience in a fast-paced retail and food service environment. You'll partner closely with your General Manager to support daily retail and food service operations, build and develop strong teams, and create exceptional experiences for both employees and guests. You'll help drive operational excellence, foster an engaging and inclusive shop culture, and contribute to making each shop a true neighborhood destination.

Responsibilities

Partner with the GM to achieve operational, cultural, and financial goals
Lead shifts, ensuring smooth operations and exceptional guest experiences
Plan and execute daily shift schedules, task assignments, and team safety
Coach, mentor, and provide feedback to Team Members, Shift Coordinators, and Scoopers
Support recruiting, hiring, onboarding, training, and retention of a high-performing team
Manage cash transactions, inventory, and ensure product quality and food safety
Assist with payroll, supplies, shop communications, and daily documentation
Monitor labor and sales performance and support monthly P&L insights
Partner on maintenance needs and vendor communications
Deliver memorable hospitality, share flavor stories, and resolve guest concerns
Step into team roles as needed and participate in community events

Requirements

Have a high school diploma/GED
Bring 2+ years of food service, fast-casual dining, or hospitality experience
Have 18+ months of progressive leadership experience
Have led teams of 10+ Team Members in a high-volume environment
Know how to coach, develop, and support people with clarity and care
Are excited to grow into greater leadership responsibility
Are 18+ and available to work evenings, weekends, and holidays
This role involves working in an environment where common food allergens (peanuts, tree nuts, dairy, eggs, soy, wheat, seafood) are present.

Skills

Operational excellence
Team leadership
Guest experience
Financial management
Inventory management
Food safety
Recruiting
Hiring
Onboarding
Training
Retention
Coaching
Mentoring
Communication

Location

Amsterdam - New York, NY 10024

Work Type

Full Time
Retail
Food Service

Experience Level

2+ years of food service, fast-casual dining, or hospitality experience
18+ months of progressive leadership experience
Led teams of 10+ Team Members in a high-volume environment

Education Level

High school diploma/GED

Salary/Compensations

$26.33 - $28.10 Hourly
$26.33-$32.19

Benefits

Quarterly Bonus Potential
Performance Bonus Plan
Optional earned wages access
401(k) match with 50% company match up to 1% of your salary after three months
Medical, dental & vision insurance options starting your first month
2 weeks PTO, grows from there
12 paid holidays/year
Paid Sick Time
Two Days Off in a Row
Mental Health Support: On-demand access 24/7/365 for you and your family
Up to $1,800/year to support your learning goals
30% off all the magic
First Dibs on Flavors before the public
Pet Insurance
Flexible Spending Accounts
Accident & Critical Illness Insurance

About the Company

From our humble beginnings to becoming a beloved spot in our communities, our story is one of innovation, connection, and the pursuit of the perfect scoop. Each flavor tells a story, and every cone holds more than just ice cream—it holds memories, smiles, and moments of pure joy. Using ice cream as the platform, we pioneer and share experiences that inspire and connect us all.
Our Values Create the Unbelievable
Show Up Generously
Act with Thoughtful Curiosity
Share Human Kindness
Make It Count
These values guide everything we do — from the way we scoop, to how we show up for our guests, teammates, and communities.

Equal Opportunity

Salt & Straw is committed to creating an inclusive workplace and provides equal opportunity to all applicants, regardless of race, gender, sexual orientation, disability, or background.
We participate in E-Verify to confirm work authorization.