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About the Role

Independently operate, maintain, analyze, troubleshoot, repair, and manage AV systems and peripherals. Perform daily checks of conference rooms to ensure functionality and assist with scheduling AV support for high-profile events and VIP meetings. Troubleshoot, upgrade, and replace AV components, understanding audio-visual signal flow and vendor equipment. Coordinate external vendor support when needed and adhere to standard business practices and performance metrics.

Responsibilities

Independently operate, maintain, analyze, troubleshoot, repair and manage AV systems and peripherals.
Perform daily morning checks of all conference rooms to proactively identify issues and ensure they are in working order.
Own pre-meeting AV checks for high-profile events and VIP/executive video meetings.
Assist with the scheduling of AV support for high-profile events and VIP/executive meetings.
Troubleshoot, upgrade and/or replace AV components.
Understand audio-visual signal flow troubleshooting.
Coordinate external vendor support when required.
Complete familiarity with and adherence to standard business practices and procedures.
Fully meet key support performance metrics and SLAs.
Familiarity with Service Now ticketing.
Consult, manage, and possibly lead client pitch expectations and technology support.
Perform live event production and support.
Maintain AV inventory consistently and accurately.
Communicate in real-time any high-profile event issues.

Requirements

Requires corporate AV experience.
Exemplary communication and follow-up skills.
Ability to work well individually or in a team setting.
Outstanding customer service and the ability to build working relationships with business stakeholders.
Strong technical skills to fix and handle issues internally.
Engage with vendors to schedule repairs when necessary.
Willing to work after hours and offsite for agency events.
Proactively identify potential issues.
Identify new IT opportunities and raise them to AV team leaders.
Investigate new technology.
Excellent customer service skills.
Ability to understand the business and speak their language.
Build relationships with heads of new business, finance, digital, events, accounts, and executive assistants.
Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs.
Ability to walk, bend, kneel, stand, and/or sit for an extended period of time.
Physically able to talk on the phone and input data simultaneously.
Ability to lift or move 40 lbs. or greater.
Specific vision abilities required include close vision, distance vision, ability to adjust focus and ability to match or detect differences between colors, including shades of color and brightness.

Skills

Troubleshooting
Audiovisual
Customer service
Technical support
CISCO
AV codec
Hardware support
Video conferencing
Cabling
Installation
Audio
Polycom
Crestron
Poly
Cisco AV endpoints
Zoom
Teams
Blue Jeans
WebEx

Location

New York, NY

Work Type

Contract
Onsite

Experience Level

Intermediate Level

Education Level

Certified Technology Specialist - CTS (preferred)
Industry Certification (preferred)

Salary/Compensations

$28.00 - $33.00/hr

Benefits

Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)

About the Company

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

Equal Opportunity

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.