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About the Role

The Operations Manager will lead and oversee IT operations supporting Federal Government programs, ensuring compliance with ITSM best practices, managing resources, and maintaining high system availability, performance, and customer satisfaction. Experience supporting DoD customers and operating in secure, mission-critical environments is highly desirable.

Responsibilities

• Lead daily IT operations in support of Federal Government programs.
• Implement and enforce ITSM processes and industry best practices.
• Manage operational performance, staffing, schedules, and resources.
• Coordinate with Government stakeholders to ensure mission success.
• Monitor service delivery, identify operational risks, and implement corrective actions.
• Develop and maintain operational procedures, metrics, and reporting.
• Ensure compliance with Government policies, security requirements, and contractual obligations.
• Provide leadership and mentorship to technical and operational personnel.
• Support continuous process improvement initiatives to increase operational efficiency and customer satisfaction.

Requirements

• Must be a U.S. Citizen.
• Active DoD Top Secret Security Clearance (minimum requirement).
• High School Diploma or equivalent.
• Minimum of 10 years of demonstrated experience in IT operations utilizing IT Service Management (ITSM) best practices within the Federal Government.
• Preference for experience supporting the Department of Defense (DoD) environment.
• Minimum of 10 years of demonstrated experience serving in a senior IT management role supporting Federal Government operations.

Location

• On-site support

Work Type

• On-site
• Full-time

Experience Level

• Minimum of 10 years of demonstrated experience in IT operations
• Minimum of 10 years of demonstrated experience serving in a senior IT management role

Education Level

• High School Diploma or equivalent

Salary/Compensations

• $77,050 - $115,575

Benefits

• 401K plan with company match
• Medical
• Dental
• Vision
• Life insurance
• AD&D
• Flexible spending account
• Disability
• Paid time off
• Flexible work schedule
• Professional training and development

About the Company

• KBR’s Product and Technology Solutions Division specializes in rapid prototyping and advanced technology solutions for directed energy, electronic warfare, and security applications.
• With expertise in electronic warfare systems, critical infrastructure protection, and product R&D, KBR delivers cutting-edge innovations to meet mission-critical needs.
• Backed by a global presence and a strong ethical framework, KBR collaborates closely with customers to develop secure, effective, and forward-thinking solutions.
• At KBR, we are passionate about our people and our Zero Harm culture.
• These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company.
• That commitment is central to our team of team’s philosophy and fosters an environment where everyone can Belong, Connect and Grow.
• We Deliver – Together.

Equal Opportunity

• KBR is an equal opportunity employer.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.