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About the Role
Checks guests in and/or out of the hotel. Resolves guest challenges throughout their stay. Promotes hotel services, amenities and upsells products to the guests.
Responsibilities
- Completes the registration/check-in process by inputting and retrieving information from a computer system confirming pertinent information.
- Ensures rooms and services are correctly accounted for within guest statement.
- Properly accounts for services provided by the hotel.
- Assists guests with check out payments or charges.
- Accepts and records vouchers, credit, traveler's checks, and other forms of payment.
- Balances and drops receipts according to accounting specifications.
- Provides guests with information about the facility, services, and amenities.
- Receives special requests from guests, and responds appropriately or forwards requests to appropriate team members for decisions and actions.
- Promptly answers the telephone and email inquiries.
- Retrieves and forwards messages to/from guests.
- Retrieves mail, packages and facsimiles or other special items for customers as requested.
- Fields and resolves guest complaints or escalate for resolution to appropriate department.
- Assists guests in emergency situations.
- Maintains adequate supplies and functional equipment at the Front Desk.
- Performs any special assignment deemed by the GM, Guest Services manager, or Manager on Duty.
- Perform other duties as assigned.
Requirements
- Previous guest service experience required.
- Internal Employee Referral Bonus Available
- Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.
- Certain positions may require Florida Level 2 background screening.
- Flik maintains a drug-free workplace.
Skills
- Guest service
- Telephone inquiries
- Email inquiries
- Upselling
Location
- AT&T Hotel and Conference Center - 1900 University Avenue, Austin, TX 78705
Work Type
- Full time
- Night audit
Salary/Compensations
- $19.00 per hour
Benefits
- Free meals
- Uniforms
- Laundering service available at select locations
- Retirement Plan
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
- Medical
- Dental
- Vision
- Life Insurance/AD
- Disability Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.
About the Company
- Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions. We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn’t merely a job but the start of a career where you can flourish.
- Achieving leadership in the foodservice industry
Equal Opportunity
- Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
- Diversity of thought and inclusion for all is what drives our success - we invite you to start your journey with us today!