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About the Role
As a Membership Concierge II, you will serve as a professional in account maintenance, service delivery, programming insight, and member/guest engagement. Grow your skills and build your professional network through self-directed progression of our hospitality certification levels and create a customized succession plan to realize your professional goals.
Responsibilities
- Operates as first point of contact for members and guests entering resort.
- Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences.
- Receives inbound phone calls and conducts outbound outreach with members and guests to support engagement and acquisition.
- Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies.
- Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments.
- Serves as a key point of contact for new membership sales and member retention interactions.
- Engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources.
Requirements
- Skilled at multi-tasking, delivering high quality customer service, service recovery and verbal communication.
- Comfortable working in a fast-paced environment.
- Able to stand for 4 hours at a time.
- Demonstrate a friendly and outgoing demeanor.
- Complete Retention Specialist Certification within 60 days of hire.
- Passion to serve others.
- Effective communication skills.
Skills
- Multi-tasking
- Customer service
- Service recovery
- Verbal communication
- Account maintenance
- Sales
- Membership retention
Location
- Onsite
Work Type
- Full-time
Experience Level
- 1-2 years of experience in customer service or sales
Education Level
- High school graduate or equivalent
- Bachelor’s Degree in Hospitality
Salary/Compensations
- $18.75 - $22.25 per hour
Benefits
- Fully subsidized membership
- Discounts on Life Time products and services
- 401(k) retirement savings plan with company discretionary match (21 years of age and older)
- Training and professional development
- Paid sick leave where required by law
- Medical, dental, vision, and prescription drug coverage
- Short term and long term disability insurance
- Life insurance
- Pre-tax flexible spending and dependent care plans
- Parental leave and adoption assistance
- Paid time off, including 5 to 20 vacation days per calendar year (based on tenure) and paid sick leave
- Deferred compensation plan, if the team member meets the required income threshold
About the Company
- Life Time is a place for everyone.
Equal Opportunity
- As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.