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About the Role

Performs a wide range of duties relating to the origination of residential 1st mortgage loans, meeting management-defined standards and objectives for mortgage loan sales and cross-selling. Focuses on selling CRA products and services to low to moderate-income individuals and areas, and non-profit organizations. Assumes responsibility for the residential mortgage loan from application to closing, managing risk and ensuring a positive customer experience.

Responsibilities

• Lead internal and external sales and partnership meetings.
• Assist CRA MLO colleagues with general loan support and business development.
• Maintain and grow internal relationships with Membership Advantage, Community Economic Development team, Business Resource Groups, and Financial Center One Bank Teams.
• Develop and maintain CRA prospects and referral contacts (realtors, builders, professional and personal contacts).
• Act as a peer mentor for newly hired CRA MLOs.
• Maintain knowledge of Fifth Third Mortgage Company's policies and procedures.
• Maintain knowledge of available loan products, processing procedures, and underwriting and general departmental guidelines.
• Conduct and coordinate homebuyer-training seminars for CRA potential applicants.
• Handle employee loans and participate in appropriate Fifth Third-coordinated functions to promote employee loans.
• Follow defined protocol for escalation of exceptions.
• Take applicant applications by completing Fannie Mae form 1003 on the laptop.
• Utilize the laptop for communication and access of daily rates, applicant credit reports, Loan Prospector responses, and transmitting the loan to LOMAS.
• Collect appropriate documentation from each applicant and deliver loan packages within management-defined timeframes.
• Manage pipelines for all originated loans through closing and complete required management reports.
• Communicate with applicants and/or referral sources by providing timely updates and progress reports.
• Maintain high levels of customer service while managing each applicant's and support staff's expectations.
• Attend and participate in all Consumer Lending meetings as required by management.

Requirements

• SAFE Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS).
• Membership in a real estate trade association and/or nonprofit partners board or committee involvement.

Skills

• Demonstrated organizational skills.
• Strong written and verbal communications skills.
• Demonstrated teamwork and customer service skills.
• Proven computer skills.
• Basic sales technique skills.
• Strong desire to excel in a competitive environment.

Location

• Virtual, Texas

Work Type

• Full-time

Experience Level

• Not specified

Education Level

• High school diploma or equivalent mandatory.
• Four-year college degree preferred.

Salary/Compensations

• Compensation is largely incentive-based. Incentive compensation is combined with either a base salary or a draw to determine total cash compensation, and incentive compensation is based upon company, line of business and/or individual performance.

Benefits

• Comprehensive benefits and differentiated compensation offerings.
• Extensive benefits programs designed to support individual needs encompassing physical, financial, emotional and social well-being.

About the Company

• Fifth Third Bank is committed to making banking better.
• We connect great people to great opportunities.
• Discover a career in banking at Fifth Third Bank.

Equal Opportunity

• Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.