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About the Role

Lead strategic technology initiatives supporting Manulife’s Legal, Compliance, Audit, and Government Relations functions. Drive digital transformation, automation, and process improvement projects to enhance operational efficiency and strengthen risk management. Deliver high-impact programs with visibility to senior leadership in a highly regulated environment.

Responsibilities

• Own full project lifecycle including initiation, planning, execution, monitoring, and closure using best-practice methodologies
• Lead initiatives focused on digitization, automation, process improvement, and cost optimization
• Partner with business stakeholders to define scope, requirements, and implementation strategies
• Develop business cases and cost-benefit analyses to support project initiatives
• Manage scope, schedule, budget, risks, issues, and dependencies to ensure successful delivery
• Provide clear, consistent communication to stakeholders, sponsors, and senior leadership
• Lead and coordinate cross-functional teams (engineering, architecture, compliance, QA, business)
• Translate business requirements into actionable delivery plans and manage stakeholder expectations
• Oversee vendor relationships, including contract negotiation and compliance
• Support execution of organizational and divisional strategies
• Conduct post-implementation reviews and continuous improvement assessments
• Stay current with industry trends, tools, and best practices

Requirements

• Bachelor’s degree in computer science, Engineering, or related field and equivalent business experience
• 10+ years of experience managing complex, cross-functional technology projects
• 5–7 years of experience within financial services or other regulated environments
• Hands-on experience with project management tools (e.g., Jira, Confluence, MS Project/Planner, Power BI)
• PMP (or equivalent) certification with strong knowledge of PMBOK
• Proficiency in Agile/Scrum methodologies, Waterfall delivery, SDLC, and software implementation best practices
• Proven experience managing initiatives within Legal, Compliance, Government, or Audit domains
• Strong financial acumen (business case development, forecasting, variance analysis)
• Experience with risk management, governance, and compliance frameworks
• Vendor management and contract negotiation experience
• Exposure to AI use cases and integrating compliance and audit considerations into technology solutions
• Strong leadership, communication, and stakeholder management skills

Skills

• Jira
• Confluence
• MS Project/Planner
• Power BI
• Agile/Scrum methodologies
• Waterfall delivery
• SDLC
• Software implementation best practices
• AI use cases
• Risk management
• Governance
• Compliance frameworks
• Vendor management
• Contract negotiation
• Leadership
• Communication
• Stakeholder management

Location

• Toronto, Ontario

Work Type

• Hybrid

Experience Level

• Senior
• 10+ years of experience
• 5–7 years of experience

Education Level

• Bachelor’s degree in computer science, Engineering, or related field

Salary/Compensations

• $113,000.00 CAD - $163,000.00 CAD

Benefits

• Health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage
• Adoption/surrogacy and wellness benefits
• Employee/family assistance plans
• Retirement savings plans (including pension and a global share ownership plan with employer matching contributions)
• Financial education and counseling resources
• Holidays, vacation, personal, and sick days
• Full range of statutory leaves of absence

About the Company

• Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better.
• We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process.

Equal Opportunity

• Manulife is an Equal Opportunity Employer
• At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals.
• We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
• It is our priority to remove barriers to provide equal access to employment.
• A Human Resources representative will work with applicants who request a reasonable accommodation during the application process.
• All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies.
• To request a reasonable accommodation in the application process, contact hr@manulife.com.