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About the Role

The Change Manager I is responsible for supporting and leading moderate to high-complexity IT change initiatives, ensuring successful adoption of new technologies and processes across the organization. This role applies structured change management methodologies to minimize resistance, drive user engagement, and achieve desired business outcomes. Working closely with IT project teams, technical leaders, and business partners, the Change Manager I ensures that changes are aligned with organizational goals and effectively implemented to support long-term success.

Responsibilities

Lead and support change management efforts for IT system implementations, upgrades, and process changes.
Develop and implement change management strategies and plans that align with business objectives, improve employee adoption and anticipate downstream impacts of technology changes.
Conduct impact assessments, partner analyses, and readiness assessments to inform change strategies.
Work with project team to define people specific objectives and key results and critical metrics tied to benefit realization for IT initiatives.
Operate with increasing independence, making informed decisions on change strategy execution and partner engagement without requiring continuous direction.
Collaborate with project managers and technical leads to integrate change management activities into project and delivery plans.
Design and deliver communication and training plans that translate technical changes into clear, user-focused messaging.
Provide mentorship and support to leaders to help them effectively sponsor and reinforce IT changes.
Identify and manage anticipated resistance related to technology adoption and process change, and develop mitigation tactics in partnership with IT and business leaders.
Track and report on change management effectiveness and adoption metrics.
Ensure compliance with CSAA IG change management guidelines and expectations regarding the use of ADKAR, Prosci and Proxima for key critical initiatives.
Design, develop and implement User Acceptance Testing strategy and plan, when needed, to support successful adoption.

Requirements

BA/BS degree or equivalent combination of education and experience
8 years of relevant experience
Prosci Certification
Deep knowledge & validated application of change management processes and tools including stakeholder analysis & management, impact assessment, sponsorship engagement, change strategy and change story development for sophisticated, large scale change initiatives
Excellent analytical ability to conduct, interpret, and make or influence decisions based on change management data
Excellent facilitation skills and knowledge of effective group dynamics concepts and processes
Excellent solid understanding and application of training and communications methodologies and best practices
Strong solid understanding of project management and other lifecycle methodologies
Proven application of change management practices for IT system implementations, enhancements, and process changes, including platforms, tools, and workflows
Strong ability to influence at the department/division level and across different layers of leadership
Strong skills in sponsorship coaching & alignment, resistance management, and behavior change
Substantial insurance business knowledge or shared services/consulting functions
MA degree or equivalent combination of education and experience
Actively shapes our company culture (e.g., supporting employee resource groups, mentoring employees, volunteering, joining cross-functional projects)
Champions our cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.)
Demonstrates a company ownership mindset, thinking beyond boundaries of their own area
Travels as needed for role, including divisional / team meetings and other in-person meetings
Fulfills business needs, which may include investing extra time, helping other teams, etc
Applicants must have authorization to work indefinitely in the US. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Skills

Change management
Stakeholder analysis
Stakeholder management
Impact assessment
Sponsorship engagement
Change strategy development
Change story development
Analytical ability
Facilitation skills
Training methodologies
Communication methodologies
Project management
IT system implementations
IT system enhancements
Process changes
Platforms
Tools
Workflows
Influence
Sponsorship coaching
Sponsorship alignment
Resistance management
Behavior change
Insurance business knowledge
Shared services knowledge
Consulting functions knowledge

Location

Arizona - Home Teleworkers
Alabama - Home Teleworkers
Arkansas - Home Teleworkers
California - Home Teleworkers
Colorado - Home Teleworkers
Connecticut - Home Teleworkers
Delaware - Home Teleworker
District of Columbia - Home Teleworkers
Florida - Home Teleworkers
Georgia - Home Teleworkers
Idaho - Home Teleworkers
Illinois - Home Teleworkers
Indiana - Home Teleworkers
Iowa - Home Teleworkers
Kansas - Home Teleworker
Kentucky - Home Teleworkers
Louisiana - Home Teleworkers
Maine Home Teleworkers
Maryland - Home Teleworkers
Massachusetts - Home Teleworkers
Michigan - Home Teleworkers
Minnesota - Home Teleworkers
Mississippi - Home Teleworker
Missouri - Home Teleworker
Remote (United States, excluding Hawaii and Alaska)

Work Type

Remote
Home-Flex

Experience Level

8 years of relevant experience
Senior level

Education Level

BA/BS degree or equivalent combination of education and experience
MA degree or equivalent combination of education and experience

Salary/Compensations

$129,825.00-$144,250.00 (National Average)
$129,825.00-$173,150.00 (Starting Pay Range Across All States)
Up to 12% annual discretionary bonus

Benefits

Total compensation package
Annual bonus eligibility
401(k) with company match
Career growth opportunities
Mentorship programs
Flexible Workplace

About the Company

CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the leading personal lines property and casualty insurance groups in the United States.
We build innovative, human-centered solutions that help AAA members prevent, prepare for, and recover from life's uncertainties.
We foster a collaborative, inclusive culture where strengths can grow and ideas can drive real impact.
We are a mission-driven organization proudly committed to empowering our members, our employees, and our communities to thrive.
We believe in growth for everyone.
We embrace a remote-first culture through our Flexible Workplace.
An inclusive and welcoming workplace is the cornerstone of our success.
We are taking bold action to build more resilient communities and reduce our environmental impact.

Equal Opportunity

CSAA Insurance Group is an equal opportunity employer.
CSAA is committed to providing reasonable accommodations to qualified applicants and employees with disabilities or other limitations.