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About the Role

Provide essential IT support with a specialty in Level 1 troubleshooting and site build out during our expansion. Contribute to our mission of fostering learning and growth in educational settings.

Responsibilities

• Provide technical support and assistance to staff members via phone, email, and in-person
• Troubleshoot hardware and software issues
• Install, configure, and upgrade software and hardware
• Assist in the documentation and maintenance of IT systems and processes
• Escalate complex technical issues to the appropriate IT personnel
• Assist in managing user accounts and permissions
• Participate in IT projects and initiatives
• Stay up-to-date with the latest technology trends and developments

Requirements

• 1-2 years of experience in a technical support role
• Strong knowledge of Windows operating systems and Microsoft Office
• Basic understanding of networking concepts
• Excellent problem-solving and communication skills
• Ability to work independently and as part of a team
• Customer service-oriented mindset
• Must be able to keep students safe from themselves and others and, in some cases, may need to implement CPI (therapeutic holds) procedures.
• Must be able to remove oneself from potentially harmful situations and, in some cases, be able to lift a child.
• Ability to stand, walk, bend, kneel, and move throughout the workday
• Ability to lift (at least 50-65 pounds), assist, and/or physically support students, which may include lifting or guiding students of varying sizes
• Ability to physically intervene when required to ensure safety (per CPI training)
• Ability to remove oneself and/or others from unsafe situations quickly
• Ability to maintain attention and focus in a dynamic, high-stimulation environment
• Ability to multi-task and shift priorities quickly
• Ability to exercise sound judgment and decision-making, particularly in high-pressure or safety-sensitive situations
• Ability to work effectively as part of a team and maintain professional relationships
• Ability to perform duties under stress, including during behavioral escalations

Skills

• Level 1 troubleshooting
• Site build out
• Windows operating systems
• Microsoft Office
• Networking concepts
• Problem-solving
• Communication skills
• Customer service

Location

• Brooklyn
• Queens
• Long Island

Work Type

• Full-time
• Onsite
• Travel required

Experience Level

• 1-2 years

Education Level

• Associate's degree in a relevant field preferred

About the Company

• Gersh Academy fosters learning and growth in educational settings.