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Responsibilities

• Explain game combinations, payouts, and jackpots.
• Reset slot errors.
• Respond to customer needs in the assigned area.
• Forward customer complaints to management.
• Safeguard company assets and gaming keys.
• Replace gaming machine cash out tickets.
• Assist customers with gaming machines, provide directions, information about upcoming events, and slot operation services.
• Promote excellent customer service by answering patron questions, understanding marketing and property information, and providing general assistance.
• Maintain open communication with superiors.
• Assist customers with player card sign-ups.
• Demonstrate and provide outstanding customer and employee relations.
• Present a neat and clean appearance.
• Perform other duties as assigned.

Requirements

• Must be at least 18 years old.
• Must possess a high school or equivalent diploma.
• Ability to obtain the appropriate license pursuant to New York State Lottery regulations.
• Ability to perform each job responsibility satisfactorily.
• Regularly required to talk and hear.
• Regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls.
• Occasionally required to reach with hands and arms, sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Moderate physical ability such as lift or maneuver at least twenty-five (25) pounds.
• Varied instances of standing/walking.
• Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents.
• Ability to respond to common inquiries from other employees or guests.
• Fluency in English required.
• Ability to write detailed instructions and correspondence.
• Ability to effectively present information in one-on-one and group situations.
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimal.
• Ability to work with mathematical concepts such as probability and inference.
• Ability to create, read and analyze spreadsheets of statistical data.
• Ability to decipher various reports and maintain reports upon request.
• Must be able to interact with internal and external guests in a professional manner.
• Must be able to work varying schedules to reflect the business needs of the property.

Skills

• Second language a plus.

Work Type

• Varying schedules

Education Level

• High school or equivalent diploma

Equal Opportunity

• The Company is committed to achieving full equal opportunity without discrimination based on race, religion, color, sex, national origin, politics, marital status, physical disability, age or sexual orientation or any other status protected by law.
• We welcome the strength of diversity in our workforce.