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About the Role

This role is responsible for ensuring that merchant priorities are met by owning cross-functional alignment across a portfolio of merchant growth, experience, and tooling initiatives. You will articulate, document, and advocate for NV merchant needs, ensuring they are properly sequenced and prioritized. You will also partner with Wolt and Deliveroo teams to share insights and ensure visibility across markets. This role requires translating risk into a compelling, data-grounded case for prioritization.

Responsibilities

Support product and engineering teams in building new self-serve capabilities for merchants from the ground up, defining requirements and ensuring clear definitions and sizing.
Drive merchant growth priorities across teams, building and maintaining alignment on what NV merchants need to grow, retain, and deepen their relationship with DoorDash.
Own the 'why it matters' narrative, framing growth investments as wins for merchants, consumers, and DoorDash, and translating merchant pain points into clear business cases.
Scope and accelerate net-new and under-optimized capabilities by defining requirements, identifying gaps, and building plans that earn prioritization on product roadmaps.
Act as the connective tissue across the merchant growth ecosystem, bridging the gap between merchant needs and what teams are building across DoorDash, Deliveroo, and Wolt.
Shape how growth investments land for merchants by partnering with product and operations teams to ensure well-sequenced and communicated launches that create durable value.

Requirements

5–10 years of experience in strategy and operations, business or product operations, consulting, or similar cross-functional roles.
Ability to get things done by helping people understand why something matters, not by pushing harder.
Capacity to align teams with competing priorities around a shared goal and sustain that alignment over time.
Ability to think in terms of opportunity cost and communicate risk with clarity and urgency.
Comfort operating where the playbook doesn't exist yet and creating clarity for teams.
Genuine merchant fluency, understanding how retailers, grocers, and enterprise merchants think about growth, promotions, loyalty, and platform relationships.
Experience in product operations: writing business cases, defining success metrics, scoping from zero, and shepherding builds from idea to launch.
Clear written communication skills, with a default to async communication.
Ability to work with data (SQL, spreadsheet modeling) to size problems, build simple models, and track performance independently.
Experience using AI in a professional workflow.

Skills

Strategy and operations
Business operations
Product operations
Consulting
Cross-functional collaboration
Coalition-building
Problem structuring
Planning
Merchant fluency
Business case writing
Defining success metrics
Scoping
Product lifecycle management
Async communication
SQL
Spreadsheet modeling
AI

Location

United States
Illinois
Colorado
NYC
Remote

Work Type

Full-time
Remote

Experience Level

5-10 years

Salary/Compensations

$136,000—$200,000 USD

Benefits

401(k) plan with employer matching
16 weeks of paid parental leave
Wellness benefits
Commuter benefits match
Paid time off
Paid sick leave
Medical benefits
Dental benefits
Vision benefits
11 paid holidays
Disability insurance
Basic life insurance
Family-forming assistance
Mental health program
Flexible paid time off/vacation for salaried roles
80 hours of paid sick time per year for salaried roles

About the Company

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers.
We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers.
We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Equal Opportunity

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status.
Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office.
Whether blatant or hidden, barriers to success have no place at DoorDash.
We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply.
Thank you to the Level Playing Field Institute for this statement of non-discrimination.
Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
If you need any accommodations, please inform your recruiting contact upon initial connection.