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About the Role

As Chief Product Owner, Hardship & Collections, you will shape the future of how our platforms support customers through significant life moments and prevent hardship. You will be accountable for customer, commercial, risk, and strategic outcomes of an enterprise-critical Release Train, leading the transformation of the Hardship, Collections, and Recoveries capabilities through simplification, modernization, and growth. You will own the strategic product direction, making critical investment decisions and working across senior leaders to ensure product decisions deliver sustainable value.

Responsibilities

Own the strategic product direction for Hardship & Collections platforms.
Make critical decisions on investment, scaling, simplification, or repositioning of products, journeys, and capabilities.
Navigate complex dependencies and land contested priorities.
Ensure product decisions deliver sustainable value for customers, colleagues, and shareholders.
Drive the transition from legacy systems to AssistNow, a single strategic Hardship, Collections, and Recoveries platform.
Create simpler processes, stronger customer outcomes, and a modern operating model.
Lead a large cohort of Product Owners, setting standards for product excellence.
Build leadership capability at scale.
Foster a culture of customer insight, commercial judgment, risk management, and innovation.

Requirements

Proven executive-level product leadership experience within Hardships & Collections, or relevant areas within large, complex, and highly regulated organizations, with accountability for enterprise-scale customer and business outcomes.
Demonstrated ability to define and execute multi-year product strategies that influence divisional, portfolio, or enterprise priorities.
Deep experience making significant product, investment, risk, and prioritization decisions in complex and ambiguous environments.
A track record of leading large, multi-disciplinary product teams and developing Product Owners and senior product leaders at scale.
Exceptional stakeholder management and influencing capability, with experience shaping outcomes across executive, governance, and enterprise decision-making forums.
Strong understanding of customer, commercial, risk, regulatory, and operational drivers within financial services or similarly complex industries.
Proven ability to lead large-scale transformation initiatives involving technology modernization, operating model change, and complex cross-functional dependencies.
A customer-first mindset, coupled with strategic foresight and leadership courage to challenge convention, make difficult trade-offs, and deliver sustainable outcomes.

Experience Level

Executive-level product leadership experience

Benefits

Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
Tailored learning and development opportunities to help your grow your career within the bank.
Opportunities to 'give back' to the Community by getting involved in our many volunteering initiatives.

About the Company

We’re obsessed with becoming our customers' #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal.
In return, we’re committed to making Westpac the best place to work in the country.

Equal Opportunity

We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities.
We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.
If you need any adjustments during the recruitment process, you can find more information and contact details on our FAQs and how to contact us page.