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About the Role

As a Product Director in Communications, you lead innovation through the development of products and features that delight customers. You will leverage advanced capabilities to challenge traditional approaches, remove barriers to success, and foster a culture of continuous innovation. This role leads the strategy and execution of business-user tooling that balances usability, scale, resiliency, and controls requirements. You will partner closely with Product, Design, Technology, Architecture, Controls, and Line of Business teams to deliver intuitive experiences that accelerate communication strategy execution while maintaining strong governance and controls. Success requires navigating complex organizational ecosystems, influencing senior stakeholders, and driving transformational change across multiple platforms and functions.

Responsibilities

Oversees the product roadmap, vision, development, execution, risk management, and business growth targets
Leads the entire product life cycle through planning, execution, and future development by continuously adapting, developing new products and methodologies, managing risks, and achieving business targets like cost, features, reusability, and reliability to support growth
Coaches and mentors the product team on best practices, such as solution generation, market research, storyboarding, mind-mapping, prototyping methods, product adoption strategies, and product delivery, enabling them to effectively deliver on objectives
Owns product performance and is accountable for investing in enhancements to achieve business objectives
Monitors market trends, conducts competitive analysis, and identifies opportunities for product differentiation
Lead the strategy and evolution of business-user tooling across the communications lifecycle, enabling teams to design, build, measure, and optimize customer communications at scale.
Deeply understand user personas, workflows, and pain points to deliver intuitive experiences that increase efficiency, adoption, and user satisfaction.
Partner with business leaders to understand emerging priorities and proactively evolve communications capabilities to enable fast execution of strategic initiatives.
Partner across Product, Design, Technology, and Architecture teams to create an integrated ecosystem of tools and eliminate friction across user workflows.
Lead large-scale transformational initiatives that improve scalability, automation, speed-to-market, and operational effectiveness.
Establish strong risk, controls, and governance frameworks that support regulatory and compliance requirements while maintaining a superior user experience.

Requirements

8+ years of experience or equivalent expertise delivering products, projects, or technology applications
Extensive knowledge of the product development life cycle, technical design, and data analytics
Proven ability to influence the adoption of key product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
Experience driving change within organizations and managing stakeholders across multiple functions
Exceptional communication, influence, and stakeholder management skills, with a proven ability to align diverse user needs around scalable, reusable solutions that advance enterprise objectives while preserving platform integrity.
Demonstrated ability to influence senior stakeholders and drive alignment across product, technology, operations, design, and control functions.
Proven track record of delivering large-scale transformational initiatives in highly matrixed organizations.
Strong understanding of user-centered design principles and experience translating customer needs into scalable product solutions.
Experience utilizing data, metrics, and user insights to drive prioritization and product investment decisions.
Knowledge of governance, risk management, controls, and compliance considerations within regulated environments.

Skills

Communications (CPaaS)
Marketing technology
Customer engagement
Content management platforms
Content governance
Workflow management
Approvals
Performance analytics
Financial services
Fintech
Omni-channel communication ecosystems
Email
SMS
Push notifications
Messaging
Digital servicing experiences
Platform modernization
Workflow transformation
Enterprise tool consolidation

Location

Remote

Work Type

Full-time

Experience Level

Director

Benefits

Comprehensive health care coverage
On-site health and wellness centers
Retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching

About the Company

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm’s data sharing principles of security, customer control and convenience, and privacy.

Equal Opportunity

We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs [https://careers.jpmorgan.com/us/en/how-we-hire/faqs] for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans