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About the Role

This role is responsible for the onboarding, development, coaching, mentoring, and performance management of all drivers and helpers. It involves establishing and maintaining positive relationships with frontline employees and spending the majority of the day in the field with them. The role starts at 8 am.

Responsibilities

• Ensuring new frontline employees have tools, instruction, and feedback for successful daily duties
• Meet with new frontline employees daily to ensure consistent communication and support of onboarding
• Provide timely and consistent touchpoints with frontline employees
• Regular review of best practices to enhance daily performance
• Focus on understanding and progress of frontline employee career goals
• Identify and address improvement opportunities and collaborate with frontline employees to ensure continued success
• Actively practice and seek feedback on coaching conversations
• Lead by example to ensure safety practices are paramount with each employee
• Teaching and developing an understanding of the WM Way
• Conducts Root Cause Investigations for all injuries and incidents, ensuring consistent discipline and retraining
• Documents and maintains records required by regulatory agencies such as the Department of Transportation
• Reviews and audits documentation related to route operations daily (e.g., DVIRs, driver time and attendance, open tickets), following up where appropriate
• Visits customers and customer sites to evaluate and resolve safety issues, seeking service alternatives where appropriate

Requirements

• Associate's Degree (accredited) or in lieu of a degree, High School Diploma (accredited) and two (2) years of relevant work experience
• Must be at least 18 years of age
• Legally eligible to work in the country where the position is located
• Valid Driver's License
• Must have, or be willing to obtain, a REAL ID or TSA-approved alternative

Skills

• Coaching
• Mentoring
• Performance Management
• Communication
• Problem-solving
• Safety practices
• Root Cause Analysis
• Documentation

Location

• Field environment

Work Type

• Full-time

Experience Level

• 2 years of relevant work experience

Education Level

• Associate's Degree
• High School Diploma

Benefits

• Competitive total compensation package
• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term disability
• Stock purchase plan
• Company matching on 401(k)
• Paid vacation
• Paid holidays
• Paid personal days

About the Company

• WM is North America's leading provider of comprehensive environmental solutions.
• Previously known as Waste Management and based in Houston, Texas, WM is driven by commitments to put people first and achieve success with integrity.
• The company, through its subsidiaries, provides collection, recycling and disposal services to millions of residential, commercial, industrial, medical and municipal customers throughout the U.S. and Canada.
• With innovative infrastructure and capabilities in recycling, organics and renewable energy, WM provides environmental solutions to and collaborates with its customers in helping them pursue their sustainability goals.
• WM has the largest disposal network and collection fleet in North America, is the largest recycler of post‑consumer materials and is a leader in beneficial use of landfill gas, with a growing network of renewable natural gas plants and the most landfill gas‑to‑electricity plants in North America.
• WM’s fleet includes more than 12,000 natural gas trucks – the largest heavy‑duty natural gas truck fleet in the industry in North America.
• Healthcare Solutions provides collection and disposal services of regulated medical waste, as well as secure information destruction services, in the U.S., Canada and Western Europe.
• WM Leaders are a critical part of our People First culture.
• The proud, caring and resilient members of the WM family are the foundation for our success.
• We commit to taking care of each other, our customers, our communities and the environment.
• We are Leaders in Sustainability & Environmental Solutions.
• WM is more than just managing waste.
• We're industry leaders helping people and organizations achieve their sustainability goals, and We Are Always Working for a Sustainable Tomorrow.

Equal Opportunity

• WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
• WM is committed to the principle of equal employment for all applicants and employees, without discrimination on the basis of all grounds protected by applicable human rights legislation.
• Accommodations are available on request for candidates taking part in all aspects of the selection process. Please notify us if you require accommodation.