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About the Role

Oversees the transportation department of one or more locations within assigned geography, providing leadership and acting as the liaison between customer, operations, CSRs, and the support team.

Responsibilities

• Maintain and manage inventory supplies to ensure adequate inventories are always maintained.
• Manage route scheduling to ensure all scheduled customers will be serviced by end of day.
• Redirect manpower and resources as required to service customers on routes that may have operational difficulties.
• Manage driver debrief process for every route, ensuring documentation for every customer transaction.
• Update route comments as required.
• Maintain a high standard of customer service as measured by key metrics.
• Manage open order report to resolve service issues.
• Manage the SAP cancellation process for customers cancelling contracts before the stated CSA end date.
• Develop relationships with customers and establish contacts comfortable providing accurate service feedback.
• Conduct customer visits to review service.
• Manage customer interaction records to resolve service issues.
• Monitor operations and staff, recommending changes in methods, procedures, structure, and personnel to secure optimum utilization of resources.
• Monitor department work productivity, report on trends, and recommend and implement changes to continually improve work productivity.
• Review payroll hours to ensure overtime hours are necessary and all employees are working efficiently.
• Manage route vehicles, containers, load bars and straps, hand-trucks, PDT’s and printers, and all other company equipment and assets.
• Monitor routes to improve route efficiency.
• Select, train, and develop an effective and efficient staff.
• Establish and communicate performance standards and objectives, and conduct performance appraisals.
• Recommend salary adjustments, promotions, transfers, and dismissals.
• Coach employees on educational and job opportunities to enhance career development.
• Keep employees informed of current problems, changes, and new developments by conducting team meetings.
• Perform “ride a-longs” ensuring Route Drivers operate and work safely, efficiently, productively, and deliver a high level of customer service.
• Conduct “spot checks” to re-enforce proper Route Driver behavior and communicate the value we bring to the customer.
• Perform pre-employment screening activities, new Route Driver orientation, reviews of CSRs and monthly safety meetings.
• Complete daily yard walk.
• Track and input DOT hours/JJ Keller.
• Administer Company policies and procedures, communicate to staff, interpret, and ensure compliance and safety.
• Monitor and ensure employees are performing their functions safely and productively.
• Make recommendations for changes or improvement to prevent accident or injuries.
• Conduct regularly scheduled safety meetings.
• Oversee and participate in the maintenance of Driver Qualification Files, DOT Log Files and Vehicle Condition Reports for all Route Drivers and equipment.
• Ensure DQF, DOT Logs and VCR are accurate and complete.
• Perform other duties and responsibilities as assigned.

Requirements

• High School Diploma or GED
• 3 years of previous supervisory experience in a structured environment
• 2 years of Transportation/Logistic experience required, demonstrating the ability to plan and supervise the work of others
• Driver's License
• Must have, or be willing to obtain, a REAL ID or TSA-approved alternative.

Skills

• Leadership
• Customer Service
• Route Scheduling
• Inventory Management
• Team Management
• Performance Appraisals
• Safety Compliance
• DOT Regulations

Location

• On-site

Work Type

• Full-time
• On-site

Experience Level

• 3 years of previous supervisory experience
• 2 years of Transportation/Logistic experience

Education Level

• High School Diploma or GED

Salary/Compensations

• $65,000 - $75,000

Benefits

• Annual Education Assistance Benefit
• Medical, Dental & Vision
• 401K with match
• Discounted stock options
• Dependent day care
• Competitive total compensation package
• Life insurance
• Short-term disability
• Stock purchase plan
• Company matching on a 401(k)
• Paid vacation
• Paid holidays
• Paid personal days

About the Company

• WM is North America's leading provider of comprehensive environmental solutions.
• WM is driven by commitments to put people first and achieve success with integrity.
• The company provides collection, recycling and disposal services to millions of residential, commercial, industrial, medical and municipal customers throughout the U.S. and Canada.
• With innovative infrastructure and capabilities in recycling, organics and renewable energy, WM provides environmental solutions and collaborates with its customers in helping them pursue their sustainability goals.
• WM has the largest disposal network and collection fleet in North America, is the largest recycler of post‑consumer materials and is a leader in beneficial use of landfill gas.
• WM’s fleet includes more than 12,000 natural gas trucks – the largest heavy‑duty natural gas truck fleet in the industry in North America.
• Healthcare Solutions provides collection and disposal services of regulated medical waste, as well as secure information destruction services, in the U.S., Canada and Western Europe.

Equal Opportunity

• WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
• WM is committed to the principle of equal employment for all applicants and employees, without discrimination on the basis of all grounds protected by applicable human rights legislation.
• Accommodations are available on request for candidates taking part in all aspects of the selection process.