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About the Role

As an integral member of our team, you’ll create a welcoming environment for our clients, providing them with exceptional service every step of the way. You’ll foster positive relationships with both clients and colleagues, making sure every client’s hearing journey is smooth and enjoyable.

Responsibilities

• Deliver a premium client experience through outbound calls that uphold the highest standards of service excellence while scheduling hearing test appointments.
• Represent HearingLife as a trusted provider, ensuring each interaction reflects our premium brand standards and commitment to patient care.
• Use call guides and workflows as frameworks while exercising professional judgment to adapt conversations to the client’s health concerns, questions, and comfort level.
• Build rapport with new and existing clients, listen actively, and communicate clearly to help clients understand the value and next steps of a hearing assessment.
• Accurately document client information, outcomes, and appointment details in the CRM system to ensure seamless clinic handoff.
• Maintain up-to-date knowledge of HearingLife services, clinic offerings, and hearing health fundamentals to support confident, informed conversations.
• Achieve monthly Key Performance Indicators (KPIs) and actively collaborate with the Team Lead to meet and exceed performance goals.

Requirements

• Demonstrated premium customer service or client-focused sales skills.
• Minimum 1 year experience in a customer service, sales, or client-facing role.
• Strong listening, verbal communication, and relationship-building skills.
• Ability to balance efficiency with high-quality, patient-centred conversations.
• Reliable high-speed internet with a hardwired Ethernet connection (for remote work).
• Proficiency with CRM systems and general office productivity tools.

Skills

• Listening
• Verbal communication
• Relationship-building
• CRM systems
• Office productivity tools

Location

• Remote
• Onsite

Work Type

• Hybrid-remote

Experience Level

• Minimum 1 year experience

Salary/Compensations

• Competitive compensation package.
• Bonus pay: Immediate participation in the Appointment Centre bonus program upon hiring, designed to be highly achievable for Appointment Specialists.

Benefits

• RRSP Matching.
• Generous PTO policy including Vacation & Wellness days.
• Company paid benefits including $750 healthcare spending account and $1000 mental health support.
• GoodLife Corporate Membership.

About the Company

• HearingLife Canada is the largest provider of hearing healthcare service in Canada.
• Our core philosophy is to provide life-changing hearing care while increasing awareness of the effects of hearing loss and the benefits of hearing devices.
• Across Canada, HearingLife consists of over 350 hearing healthcare clinics and nearly 900 dedicated professionals proudly united behind one simple vision, to deliver life-changing differences through hearing health.

Equal Opportunity

• HearingLife Canada is committed to a diverse and inclusive workplace.
• HearingLife Canada is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
• For individuals with disabilities who would like to request an accommodation please clearly indicate in your application any accommodations you will require throughout the recruitment process.