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About the Role

Under immediate direction, the Dispatcher provides timely response to customer inquiries regarding pick-ups, schedules, product orders, and other customer needs. This role dispatches vehicles on pre-set routes daily to ensure efficient customer service.

Responsibilities

• Assist Customer Service with customer requests (SFDC cases), route changes, and rescheduling for pickups/missed stops.
• Provide the highest level of customer service in line with Customer 1st objectives.
• Monitor, process, and escalate SFDC cases to supervisor.
• Assist walk-in customers.
• Assist drivers with problems/issues as they arise.
• Review driver’s paperwork and file it.
• Review and update routes and new customers based on daily communication, rerouting existing customers as required.
• Ensure routes are balanced daily.
• Assist Trans Supervisor/Manager as needed/directed.
• Update SAP data/notes.
• Communicate performance standards and objectives.
• Keep staff informed of current problems, changes, and new developments through meetings.
• Maintain a safe and compliant workplace.
• In the absence of a manager/supervisor, monitor employee performance for safety and productivity, and make recommendations for improvements.
• Perform other duties and responsibilities as assigned.

Requirements

• High School Diploma or equivalent.
• 2 years of experience, preferably in Transportation, Logistics, Routing, and Customer Service.
• Must have, or be willing to obtain, a REAL ID or TSA-approved alternative if required for business travel or federal property access.

Location

• Onsite

Work Type

• Onsite
• Full-time

Experience Level

• 2 years experience

Education Level

• High School Diploma or equivalent

Salary/Compensations

• $ 24.28

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term disability
• Stock purchase plan
• Company matching on 401(k)
• Paid vacation
• Paid holidays
• Paid personal days

About the Company

• WM (formerly Waste Management) is North America's leading provider of comprehensive environmental solutions.
• WM is driven by commitments to put people first and achieve success with integrity.
• The company provides collection, recycling, and disposal services to millions of customers throughout the U.S. and Canada.
• WM has innovative infrastructure and capabilities in recycling, organics, and renewable energy.
• WM has the largest disposal network and collection fleet in North America.
• WM is the largest recycler of post-consumer materials.
• WM is a leader in the beneficial use of landfill gas.
• WM operates the most landfill gas-to-electricity plants in North America.
• WM's fleet includes more than 12,000 natural gas trucks.
• Healthcare Solutions provides collection and disposal services of regulated medical waste, as well as secure information destruction services, in the U.S., Canada, and Western Europe.

Equal Opportunity

• WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
• WM is committed to the principle of equal employment for all applicants and employees, without discrimination on the basis of all grounds protected by applicable human rights legislation.
• Accommodations are available on request for candidates taking part in all aspects of the selection process. Please notify us if you require accommodation.