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About the Role
The Tenant Services Coordinator at Hillside Senior Apartments provides light-touch social services, focusing on case management and support for previously homeless seniors referred from NYC shelters. The role ensures services align with RiseBoro's mission and helps tenants maintain housing and identify additional benefits.
Responsibilities
- Coordinate day-to-day on-site services for tenants.
- Complete needs assessments and develop tenant-centered support plans.
- Provide ongoing case management, assistance, and advocacy.
- Refer tenants to community services, including supportive counseling and crisis intervention.
- Ensure tenants maintain housing subsidies and benefits.
- Assist tenants in identifying and applying for additional benefits.
- Facilitate tenant engagement through workshops and social activities.
- Educate residents on available on-site services and community resources.
- Maintain up-to-date records and resident files.
- Conduct monitoring services through home visits, telephone calls, and periodic inspections.
- Collaborate with community partners to ensure residents can age in place.
- Coordinate home care services and discharge planning from inpatient facilities.
- Communicate with property management and maintenance staff on resident issues.
- Escort tenants to appointments when appropriate.
- Perform other related duties as required by the Supervisor.
Requirements
- Experience in a social services setting preferred.
- Experience in customer or client services required.
- Excellent verbal and written communication required.
- Bilingual English/Cantonese or Mandarin speaker required.
- Strong interpersonal skills and ability to advocate.
- Ability to be a team player and work with a diverse population.
- Ability to problem-solve and work with a high level of autonomy.
- Excellent organizational skills and ability to manage time.
- Ability to be flexible and adaptable.
- Commitment to RiseBoro’s mission, vision, and values.
- Ability to understand the concepts of institutional and structural racism and bias.
- Commitment to supporting communities who have experienced systemic oppression and bias.
Skills
- Case management
- Support services
- Needs assessment
- Support plan development
- Advocacy
- Information and referrals
- Supportive counseling
- Crisis intervention
- Tenant engagement
- Record keeping
- Home visits
- Telephone calls
- Home care coordination
- Discharge planning
- Interpersonal skills
- Problem-solving
- Autonomy
- Organizational skills
- Time management
- Flexibility
- Adaptability
Location
- 37 HILLSIDE AVENUE - 10040, NY 10040
Work Type
- Full Time
- Day Shift
- Weekends and evening hours as needed
Experience Level
- A minimum of one (1) year of experience in customer or client services required
Education Level
- Bachelor’s Degree required
- Bachelor’s Degree in social work, psychology, or a related human services field of study preferred
Salary/Compensations
- $48,000.00 - $48,000.00
About the Company
- RiseBoro's mission, vision, and values.
Equal Opportunity
- It is the policy of RiseBoro to provide equal employment opportunity to all employees and applicants for employment. No individual will be discriminated against on the basis of race, color, age, creed, religion, national origin, citizenship status, political or union affiliation, marital or partnership status, sex, sexual orientation or affectional preference, gender identity, familial status, genetic information or predisposition or characteristic, disability, status as a victim of domestic violence, status as a veteran or member of the U.S. military and related obligations, or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including but not limited to, recruitment, hiring, job placement, compensation, benefits, training and apprenticeship, employee development, promotion, demotion, discipline, transfer, lay-off and recall, and termination. RiseBoro makes reasonable accommodations based on religion and/or disability as required by law, and requests for accommodation are to be directed to the Human Resources Department.