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About the Role
Growth Marketing Operations seeks a Project Manager to bring structure to complex, cross-functional workflows, stabilize execution, and improve how work moves from intake through launch and support. This role involves coordinating across business and technical teams, designing operating models, and creating ownership structures, planning mechanisms, and visibility for marketing and operational programs.
Responsibilities
- Audit current marketing and operational workflows, including intake, handoffs, dependencies, approvals, and failure modes.
- Build current-state process maps, identify bottlenecks, and manage intake and traffic control.
- Establish visibility into in-flight work, including timelines, owners, risks, and dependencies.
- Identify operational gaps such as under-scoping, inconsistent tracking, or over-reliance on manual coordination, and recommend solutions.
- Lead cross-functional coordination across Acquisition, Data Science, Commercial Operations, Engineering, QA, and other stakeholders.
- Build and formalize intake models, ownership frameworks, escalation paths, and launch-readiness checkpoints.
- Create troubleshooting and triage workflows for efficient issue routing and consistent exception handling.
- Build practical infrastructure including documentation, dashboards, alerts, status visibility, and automation-ready processes.
- Translate ambiguous business needs and technical dependencies into clear project plans, milestones, handoffs, and decision points.
- Partner with stakeholders to standardize, automate, reassign, simplify, or stop processes.
- Pilot improved ways of working, gather feedback, iterate, and stabilize new models.
- Improve operating quality by reducing coordination overhead, surfacing risks earlier, and strengthening accountability.
- Provide data-informed program-level updates, surface risks, and facilitate stakeholder trade-offs.
- Help build durable PMO mechanisms for planning, execution, and visibility across a portfolio of workflows.
Requirements
- Structured operator capable of understanding suboptimal workflows and creating clearer paths forward.
- Ability to drive day-to-day execution and redesign systems for durability.
- Effectiveness in working across technical and non-technical teams.
- Strong judgment regarding process introduction, simplification, and automation.
- Comfort working in ambiguous environments with evolving responsibilities, dependencies, and tooling.
- Ability to translate technical constraints and operational complexity into clear plans, risks, decisions, and actions.
- Bachelor’s degree in Business, Project Management, Communications, or equivalent practical experience.
- 4+ years of project management, business operations, marketing operations, or similar cross-functional experience leading small to mid-sized projects.
- Experience leading cross-functional initiatives involving process mapping, stakeholder coordination, risk management, and operational execution.
- Experience building or improving workflows spanning multiple teams, systems, and handoffs.
- Experience using project management and workflow tools for timelines, dependencies, ownership, and status visibility.
- Ability to identify operational gaps, drive follow-through, and maintain momentum across teams with differing priorities.
- Experience in growth marketing operations, lifecycle or enrollment marketing, implementation, commercial operations, or a similar cross-functional operating environment is preferred.
- Experience designing or improving intake systems, RACI or ownership models, SLAs, launch-readiness processes, dashboards, alerts, and workflow documentation is preferred.
- Experience coordinating issue triage or operational troubleshooting across multiple stakeholder groups and systems is preferred.
- Experience working with technical, data, or engineering teams and translating dependencies into actionable project plans is preferred.
- Familiarity with automation, AI-assisted operations, and workflow tooling is preferred.
- Experience supporting change management, process adoption, and operational scaling is preferred.
- PMP, Six Sigma, or similar project management certification is preferred.
Skills
- Project Management
- Business Operations
- Marketing Operations
- Cross-functional Coordination
- Process Mapping
- Stakeholder Management
- Risk Management
- Operational Execution
- Workflow Design
- Intake Systems
- Ownership Frameworks
- Escalation Paths
- Launch Readiness
- Troubleshooting
- Triage Workflows
- Documentation
- Dashboards
- Alerts
- Status Visibility
- Automation
- AI-enabled Tooling
- Change Management
- Process Adoption
- Operational Scaling
- PMP Certification
- Six Sigma Certification
Location
- Hybrid
Work Type
- Hybrid
- Full-time
Experience Level
- 4+ years of project management, business operations, marketing operations, or similar cross-functional experience leading small to mid-sized projects.
Education Level
- Bachelor’s degree in Business, Project Management, Communications, or a related field, or equivalent practical experience.
Benefits
- Inclusive healthcare, dental, and vision coverage.
- Help with gender-affirming care.
- Tools for family and fertility planning.
- Travel reimbursements for healthcare.
- Traditional or Roth 401k retirement plan options with a 2% company match.
- Modern life stipends for learning and development.
- Discounted company stock through ESPP with payroll deductions.
About the Company
- Hinge Health uses technology to scale and automate healthcare delivery, focusing on musculoskeletal (MSK) conditions.
- The platform utilizes an AI-powered, human-centered care model for personalized, evidence-based MSK care.
- Hinge Health is a preferred partner to over 60 health plans and PBMs, available to over 20 million people across more than 2,800 employers.
- The company is headquartered in San Francisco with additional offices in Montreal and Bangalore.
Equal Opportunity
- Hinge Health is an equal opportunity employer and prohibits discrimination and harassment of any kind.
- Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability status, pregnancy, or any other basis protected by federal, state or local law.
- Qualified applicants are considered regardless of criminal histories, consistent with legal requirements.
- Reasonable accommodations are provided for candidates with disabilities.