Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
About the Role
As the first Customer Success Manager, you will own the activation motion for enterprise accounts, driving customers from contract signature to go-live and scale. You will work within a dedicated pod to build the foundational playbook for post-sales, focusing on time-to-value and long-term customer success.
Responsibilities
- Own the time-to-value metric from contract signature to production certification.
- Drive accounts from go-live to activation at scale.
- Establish a proactive communication cadence with bi-weekly working sessions and status updates.
- Draft and maintain structured, measurable success plans for all accounts.
- Manage an adoption and risk register with clear mitigations and timelines.
- Lead Quarterly Business Reviews (QBRs) that validate and advance expansion theses.
- Co-author the founding CSM playbook, including success-plan templates and QBR frameworks.
- Provide feedback to R&D to improve activation processes.
- Align stakeholders across product, data, security, and finance departments.
Requirements
- Experience owning enterprise customer success at a technical product company such as data infrastructure or developer platforms.
- Proven track record of managing multi-stakeholder alignment within Fortune 500 accounts.
- Strong understanding of data pipelines and their business impact on technical teams.
- Ability to communicate clearly and directly with executive-level stakeholders.
- High-urgency operator capable of driving complex projects to completion.
- Must be based in Toronto or the Greater Toronto Area.
- Ability to travel up to 15-25% of the time, primarily to the US.
Skills
- Enterprise Customer Success
- Data Infrastructure
- Multi-stakeholder Management
- Technical Account Management
- Strategic Planning
- QBR Presentation
- Project Management
Location
- Toronto, Canada
Work Type
- Full-time
- In-person
Experience Level
- Senior
Salary/Compensations
- $135,000 - $165,000 OTE
Benefits
- Meaningful equity
- New MacBook and equipment
- Top-tier health and dental insurance
- Flexible health spending account
- Personal spending account for learning, fitness, and wellness
- Four weeks paid time off plus statutory holidays
About the Company
- Terminal builds telematics data infrastructure for the commercial fleet industry.
- Platform provides access to GPS, speeding, and vehicle data from over 330 providers.
- Backed by Battery Ventures, Y Combinator, Golden Ventures, Penske Transportation Solutions, and Intact Private Capital.
- Operates with an in-person culture in downtown Toronto.