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About the Role

As the first Strategic Account Manager, you will own the commercial outcome for scaling, expansion, and renewal within Terminal's enterprise accounts. This role is crucial as it serves as the company's primary growth engine, focusing on retention and expansion of existing customers. You will have the opportunity to build the account-planning system and expansion motion from the ground up, working in a dedicated pod with a Customer Success Manager and Customer Engineer.

Responsibilities

Own the renewal and expansion forecast for every assigned account, and build and maintain the account plan.
Run structured scaling and expansion motions every four weeks per enterprise account.
Lead pricing proposals and order form negotiations, escalating non-standard terms when needed.
Hold the executive relationship, including bi-weekly/monthly executive check-ins and maintaining a stakeholder map.
Activate the 180-day renewal runway upon risk signal detection.
Build the renewal and expansion strategy into the account plan six months before each renewal date.
Co-author the account-plan template and the expansion forecast model.
Establish the commercial workflow for future Strategic Account Managers.

Requirements

Owned enterprise renewal and expansion portfolios ($1M+) at a technical product company (data infrastructure, developer platforms, or similar).
Ability to hold a commercial conversation with a Fortune 500 VP of Technology independently.
Experience running a disciplined expansion motion with a documented thesis, named budget owner, and realistic timing.
Understanding of data pipelines and API products to tie commercial expansion to technical use cases.
High-urgency operator who sets the commercial drumbeat and manages the renewal runway early.
Toronto/GTA-based candidates only.

Skills

Account Planning
Expansion Forecasting
Executive Relationship Management
Negotiation
Commercial Strategy
Data Pipelines
API Products

Location

Toronto

Work Type

In-person
Full-time

Experience Level

Senior

Salary/Compensations

$220,000-$260,000 on-target earnings

Benefits

Meaningful equity
Brand new MacBook and computer equipment
Top-tier health/dental benefits
Flexible healthcare spending account
Personal spending account for professional development, fitness and wellness
Four weeks paid time off + statutory holidays
In-person culture with an office located in downtown Toronto

About the Company

Terminal builds telematics data infrastructure for the commercial fleet industry.
Commercial auto insurers and fleet software companies depend on our platform to access GPS, speeding, and vehicle data from 330+ telematics providers.
Recently raised Series A led by Battery Ventures.
Backed by Y Combinator, Golden Ventures, Penske Transportation Solutions, and Intact Private Capital.
Team works together in person in Toronto, processing many terabytes of vehicle data every day.