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About the Role

As the first Customer Engineer, you will own the post-sign technical lifecycle within Terminal’s enterprise accounts end-to-end. You will define production-readiness standards and implementation playbooks, working in a dedicated pod with a Strategic Account Manager and Customer Success Manager. This senior role is the operational core of the company’s growth, focusing on scaling, expansion, and retention of existing customers.

Responsibilities

Own the technical path to production readiness, including technical solutioning, integration design, and defining the Definition of Done for each go-live.
Enable customer technical teams and scale from the first production fleet to full fleet syncing, monitoring sync health and latency.
Own technical escalations end-to-end, pulling in a Sales Engineer when necessary.
Co-author the production-readiness Definition of Done, the kickoff technical playbook, and the common-issues repository.
Add recurring issue patterns to the repository and feed structural fixes back to engineering.
Build the system that every future Customer Engineer will inherit.

Requirements

Delivered technical implementations for Fortune 500 customers in a post-sales context.
Understand data engineering fundamentals: APIs, data pipelines, warehouse replication, data completeness, and latency.
Experience managing security or data-governance reviews that block go-lives.
Ability to communicate technical reality to executives without causing panic.
Ability to translate customer requirements into actionable scope for engineering.
High-urgency operator who owns escalations and drives to readiness on a dated plan.

Skills

TypeScript
API integration
Data pipelines
Warehouse replication
Data ingestion
Webhooks
Queryable vehicle data

Location

Toronto, Canada

Work Type

Onsite
Full-time

Experience Level

Senior

Salary/Compensations

$200,000-$235,000 on-target earnings

Benefits

Meaningful equity
Brand new MacBook and computer equipment
Top-tier health/dental benefits
Flexible healthcare spending account
Personal spending account for professional development, fitness and wellness
Four weeks paid time off + statutory holidays
In-person culture with an office located in downtown Toronto

About the Company

Terminal builds telematics data infrastructure for the commercial fleet industry, serving commercial auto insurers and fleet software companies.
The platform accesses GPS, speeding, and vehicle data from over 330 telematics providers.
Recently raised Series A led by Battery Ventures.
Backed by Y Combinator, Golden Ventures, Penske Transportation Solutions, and Intact Private Capital.
Team works together in person in Toronto, processing terabytes of vehicle data daily.