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About the Role

Schwab Technology Services (STS) enables the future of how clients manage their money by providing innovative and reliable technology products and services. This Senior Manager, IT Program Management role is responsible for establishing and leading disciplined program management practices for authentication solutions and fraud controls, ensuring initiatives are well-prioritized, communicated, measurable, and effectively governed.

Responsibilities

Serve as a connective partner supporting Intake and channel partners to ensure new capabilities are understood, ready for use, measured, and continuously improved after launch.
Translate product and technology strategy into program roadmaps, leadership reporting, enablement materials, adoption metrics, and issue-resolution routines.
Practice the IT program management operating model utilizing best practices for intake, prioritization, readiness planning, launch support, adoption monitoring, reporting, risk tracking, and ongoing optimization.
Lead program-level planning and execution across multiple initiatives, ensuring clear scope, timelines, dependencies, milestones, risks, issues, decisions, and success measures.
Partner with channel leaders to understand business needs, operational impacts, employee readiness, client friction, adoption barriers, and delivery risks across various experiences.
Support governance, communications, and executive reporting that provide transparent visibility into initiative health, delivery progress, adoption outcomes, risks, issues, and decision needs.
Ensure delivery plans include clear success measures, communications, training, change management, escalation paths, and feedback mechanisms before and after launch.
Use data, partner feedback, production insights, Copilot-enabled analysis, and program reporting to identify adoption gaps, operational pain points, client experience opportunities, and opportunities to improve scale, resiliency, productivity, and business outcomes.
Champion practical and responsible use of Microsoft 365 Copilot, GitHub Copilot, and approved AI-enabled tools to improve program planning, meeting effectiveness, documentation quality, reporting, backlog preparation, communications, and team productivity.
Define the vision, operating model, and success measures for disciplined IT program management that improves adoption, readiness, and value realization for enterprise capabilities.
Lead complex, cross-functional technology programs with strong planning, governance, dependency management, risk and issue tracking, stakeholder alignment, and delivery follow-through.
Create structured intake, prioritization, and trade-off routines that help leaders make clear decisions based on business value, risk, capacity, client impact, regulatory needs, operational readiness, and strategic alignment.
Build concise, accurate, and actionable reporting for leadership, including status updates, milestone tracking, risks, issues, decisions, adoption metrics, value realization, and program health indicators.
Communicate clearly and proactively through written updates, presentations, meeting materials, decision logs, status reports, and stakeholder communications that simplify complexity and drive action.
Use approved Copilot and AI-enabled tools effectively and responsibly to accelerate synthesis, documentation, action-item tracking, meeting preparation, reporting, analysis, and communication quality while validating outputs for accuracy and appropriateness.
Connect product, technology, risk, operations, service, branch, advisor, marketing, and PMO partners around a clear plan for launch readiness, change management, delivery execution, and post-launch support.
Translate complex product and technical capabilities into practical guidance, training inputs, communications, playbooks, and decision support that help business and operational partners confidently support clients and employees.
Create structured routines for intake, prioritization, escalation, issue resolution, measurement, governance, and continuous improvement so program needs are visible, actionable, and aligned to enterprise priorities.
Use adoption metrics, client feedback, employee feedback, service drivers, production trends, program data, and operational insights to identify friction, quantify impact, and recommend improvements.
Create clarity, build trust, drive disciplined execution, and deliver measurable outcomes across multiple technology programs and partner groups.

Requirements

7+ years of experience in IT program management, product management, client experience, operations, business readiness, change management, or related technology delivery roles.
Demonstrated experience leading complex cross-functional initiatives across product, technology, operations, risk, service, business partners, and senior leadership stakeholders.
Strong program management discipline, including scope definition, roadmap planning, schedule management, dependency tracking, risk and issue management, decision tracking, status reporting, and executive communication.
Demonstrated ability to prioritize competing work, manage intake, make trade-off recommendations, and align stakeholders around capacity, value, urgency, risk, and business impact.
Experience creating clear reporting and communications for leadership, including concise written updates, executive-ready presentations, meeting materials, decision logs, action-item tracking, and program health reporting.
Experience using data and qualitative feedback to identify adoption barriers, operational risks, client friction, delivery constraints, and improvement opportunities.
Proficiency with Microsoft Office tools, Teams, SharePoint, Excel, PowerPoint, Word, Outlook, Jira, Confluence, and related collaboration and delivery tools.
Bachelor’s degree or equivalent work experience.
Experience supporting authentication, identity, fraud, digital access, client protection, AI-enabled delivery, or regulated financial services capabilities.
Experience leading IT programs that use Agile, Waterfall, or hybrid delivery methodologies.
Experience building or improving governance routines, operating models, PMO practices, reporting frameworks, or centers of excellence.
Strong understanding of Schwab digital, service, support, branch, advisor, and operational partner experiences.
Experience with Rally, Microsoft 365 Copilot, GitHub Copilot, or other approved AI-enabled productivity tools, including practical use for planning, reporting, documentation, analysis, and communications.
Exceptional stakeholder management and influencing skills, with the ability to align senior leaders and partners around shared priorities and decisions.
Demonstrated ability to simplify complex issues, communicate trade-offs, and drive decisions in ambiguous or fast-moving environments.
PMP, Certified Scrum Master, Certified Scrum Product Owner, SAFe, change management certification, or related agile/program management certification.

Skills

IT program management
Product management
Client experience
Operations
Business readiness
Change management
Technology delivery
Cross-functional initiative leadership
Scope definition
Roadmap planning
Schedule management
Dependency tracking
Risk and issue management
Decision tracking
Status reporting
Executive communication
Prioritization
Intake management
Trade-off recommendations
Stakeholder alignment
Reporting
Communications
Data analysis
Qualitative feedback analysis
Microsoft Office Suite
Microsoft Teams
SharePoint
Excel
PowerPoint
Word
Outlook
Jira
Confluence
Agile methodologies
Waterfall methodologies
Hybrid delivery methodologies
Governance routines
Operating models
PMO practices
Reporting frameworks
Centers of excellence
Rally
Microsoft 365 Copilot
GitHub Copilot
AI-enabled productivity tools
Stakeholder management
Influencing skills
Simplifying complex issues
Communicating trade-offs
Driving decisions
PMP
Certified Scrum Master
Certified Scrum Product Owner
SAFe
Change management certification

Location

On-site in specified location(s)

Work Type

Full-time
On-site

Experience Level

Senior Manager
7+ years of experience

Education Level

Bachelor’s degree or equivalent work experience

Salary/Compensations

In addition to the salary range, this role is also eligible for bonus or incentive opportunities.

About the Company

At Schwab, you’re empowered to make an impact on your career.
Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.
Schwab Technology Services (STS) enables the future of how clients manage their money by providing innovative and reliable technology products and services as part of our ongoing commitment to democratize access to investing and financial planning.

Equal Opportunity

Applicants must be currently authorized to work in the United States on a full-time basis without employer sponsorship.