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About the Role
Five Below is seeking a dedicated individual to ensure crew members provide exceptional customer service and to lead their assigned store in achieving customer service score goals. This role involves overseeing front-end operations, merchandising, store maintenance, and performing store manager duties in their absence.
Responsibilities
- Ensure all crew members provide excellent customer service through personal interaction.
- Train crew on the B.E.S.T. customer service experience for fast and friendly checkouts.
- Lead assigned store to achieve and maintain customer service score goals.
- Oversee front-end operations and merchandising (candy, soda, snacks) to meet brand standards.
- Ensure front-end equipment is functional and associates are trained on services.
- Manage opening and closing procedures, store cleanliness, and recovery.
- Perform store manager duties in their absence.
- Partner with the store manager to recruit, train, coach, develop, and supervise crew members.
- Review and act upon corporate communications.
- Collaborate with store leadership on merchandising and World Recovery.
- Perform store maintenance, including garbage removal, cleaning, and stock room organization.
- Additional responsibilities may be assigned by the Store Manager based on store needs.
Requirements
- High School Graduate or equivalent.
- Minimum 2 years of management experience.
- Excellent verbal and written communication skills.
- Ability to multi-task.
- Creative thinking.
- Ability to maintain composure under pressure.
- Must be at least 18 years old.
- Ability to work a flexible schedule, including days, evenings, weekends, and potentially overnight shifts and travel.
Skills
- Customer service
- Leadership
- Merchandising
- Training
- Communication
- Multi-tasking
- Creative thinking
- Problem-solving
Location
- Onsite
Work Type
- Hourly
- Full-time
Experience Level
- 2+ years management experience
Education Level
- High School Graduate or equivalent
- College experience preferred
Salary/Compensations
- $20 - $23 per hour
Benefits
- Health coverage
- Financial wellness support
- Personal wellness support
- Bonus and incentive payments
- Other forms of compensation as part of a total compensation package
About the Company
- Five Below is a company focused on providing an amazing experience with unlimited possibilities, priced low for the newest, coolest stuff.
- The company culture emphasizes WOWing the customer and fostering a place that inspires associates with big ideas, energy, and passion.
Equal Opportunity
- Five Below is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.
- Five Below is committed to working with and providing reasonable accommodations for individuals with disabilities.