Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

Responsibilities

• Partner with District Manager and store leadership to drive execution of operating systems, policies, and procedures.
• Create strategies and action plans to improve customer experience, control expenses, and maximize margins.
• Train and mentor store operations managers on all aspects of their roles.
• Collaborate with internal and external stakeholders including regional, district, and store leadership and city officials.
• Manage, hire, and develop a diverse team of asset protection professionals across a multi-store area.
• Conduct investigations, perform interviews, and support post-prosecution activities including court representation and depositions.
• Identify and address internal and external theft and organized retail crime.
• Lead teams during emergency response, crisis management, and civil unrest.
• Provide feedback and mentorship to team members and leadership to encourage growth.
• Forecast and manage financial accounts for controllable expenses like shrink, liability, payroll, and security.
• Train personnel on reporting procedures and ensure compliance with safety, security, and hazmat documentation.
• Coach associates on processes and tools that impact customer experience.
• Resolve complex facilities and maintenance issues impacting safety and operations.
• Perform store visits and reviews to improve performance and execution.
• Drive adoption and continuous improvement of operational programs and system enhancements.
• Analyze safety reporting to identify trends and implement root cause solutions.
• Analyze data to identify shrink trends and work with teams to address root causes.
• Review and validate operational processes impacting inventory accuracy, including freight flow and cycle counts.
• Deliver reporting and trend analysis to support financial performance improvement.
• Analyze facilities-related P&L line items to identify cost drivers and influence expense reduction.
• Execute facilities emergency response protocols during critical incidents.

Requirements

• Bachelor’s degree in Business, Criminal Justice, Risk Management, or related field, or equivalent experience.
• 7 years of multi-store big-box retail experience.
• Demonstrated experience analyzing data to understand drivers of complex problems.
• Experience working with cross-functional teams.
• 1+ years of direct or indirect leadership experience.

Skills

• Data analysis
• Financial management
• Crisis management
• Investigative interviewing
• Operational compliance
• Stakeholder management
• Physical security systems (CCTV, EAS)
• Business document analysis (P&L, exception reports)

Work Type

• Full-time

Experience Level

• 7 years of multi-store big-box retail experience
• 10 years of multi-store retail experience preferred

Education Level

• Bachelor’s degree in Business, Criminal Justice, Risk Management, or related field

Salary/Compensations

• $121,300.00 - $202,700.00 annually

Benefits

• Health, dental, and vision insurance
• Life and disability insurance
• Paid time off including vacation, holidays, sick, and volunteer time
• Flexible spending and health savings accounts
• 401(k) retirement account with company match
• Employee Assistance Program
• Tuition assistance and trade skills scholarships
• Business Travel Accident insurance
• Maternity and parental leave
• Adoption assistance
• Associate discount
• Annual bonuses
• Employee Stock Purchase Plan
• Deferred compensation plan

About the Company

• Lowe’s Companies, Inc. is a FORTUNE 100 home improvement company.
• Operates over 1,750 home improvement stores, 540 branches, and 120 distribution centers.
• Headquartered in Mooresville, N.C.
• Focuses on safe, affordable housing, community spaces, skilled trade development, and disaster relief.

Equal Opportunity

• Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.