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About the Role

As a WellNow Patient Care Technician, you will be a vital part of the team, maintaining the connection between the front-end and clinical operations. You will contribute to improving the delivery and quality of healthcare to our Urgent Care patients and be part of a supportive medical community.

Responsibilities

• Take patient history and obtain vital signs.
• Perform necessary phlebotomy for collection of laboratory samples, if certified.
• Accurately complete paperwork/computer work for lab tests ordered on blood, urine, tissue, and culture samples.
• Perform point of care testing such as: strep, mono, glucose, influenza, urine pregnancy, urinalysis, blood glucose levels.
• Schedule and coordinate necessary records for ancillary care for patients.
• Assist providers with exams and testing (pelvic exams, eye irrigations and ear irrigations, I & D’s and splinting/ortho-glass preparation, EKG).
• Maintain confidentiality with all patient information (HIPAA).
• Ensure equipment is in working order.
• Log laboratory procedures when completed and process related paperwork using computer equipment.
• Maintain examination rooms and stock necessary medical supplies.
• Perform duties to ensure good patient flow.
• Accompany the provider to the bedside.
• Perform tasks to improve provider efficiency during the course of a shift.
• Document the provider dictated patient history including history of present illness, review of systems, past medical and surgical history, family and social histories, medications and allergies.
• Document patient medical history, physical examination findings, and procedures as performed by the provider.
• Committed to the specialty of Urgent Care, with a focus on serving our communities with quick, convenient and quality care with continued clinical and patient experience training.
• Explain to patients what insurances are accepted and those that are out of network, as well as be knowledgeable of all pricing.
• Greet patients and complete the registration process in a timely manner.
• Answer and appropriately triage phone calls.
• Collect patient responsibility for visits.
• Print, scan, and fax reports.
• Clean the clinic before, during, and after shift.
• Ensure accurate completion and timely scanning of all required Occupational Medicine documentation into the EMR system, maintaining compliance with company protocols and regulatory standards.
• Complete the following Occupational Medicine testing: Urine Drug Screens, Breath Alcohol Testing, Hair Collection Drug Screens, DOT & Non-DOT Physicals, Vision and Audio Testing, Pulmonary Function Testing, Audiograms.

Requirements

• 6+ months of experience as a Patient Care Technician or similar role; OR equivalent education/certification in a related healthcare specialty.
• Ability to identify equipment problems and correcting or notifying team leader.
• Ability to establish and maintain effective relationships with staff, patients, and families.
• Computer knowledge and skills, must be able to register patients on the computer in a timely manner; including use of Electronic Medical Records (EMR).
• Ability to complete and maintain CPR certification.
• Excellent listening and note-taking skills.
• Ability to apply written instructions and standardize work practices.
• Strong communication skills, including grammatical, spelling and verbal.
• Detail-oriented with proven ability to work effectively under conditions requiring accuracy.
• Capable of working well on a team.
• Friendly and customer service oriented.
• Ability to manage high call and patient volume.

Skills

• Phlebotomy
• Point of care testing
• HIPAA
• EMR
• CPR certification
• Customer service

Location

• New York
• Illinois
• Indiana
• Michigan
• Pennsylvania

Work Type

• Full-time

Experience Level

• Entry Level

Education Level

• High School Diploma or GED required
• EMT Basic certification preferred
• Medical Assistant certification preferred

Salary/Compensations

• Starting at $21.00 per hour

Benefits

• Competitive salary
• Parental leave
• Continuing education opportunities
• Medical benefits, including vision coverage, FSA/HSA options, and prescription drug coverage
• 401(k) plan with a company match
• Free urgent care visits for you and your eligible dependents
• Scrubs provided
• Opportunities for promotional growth
• Monthly bonus based on performance and productivity

About the Company

• WellNow Urgent Care takes pride in creating an environment filled with meaningful work and opportunities by investing in our colleagues.
• WellNow has over 150+ locations across New York, Illinois, Indiana, Michigan, Pennsylvania and we are continuing to grow!
• We are committed to offering our patients the best care by adding talented healthcare professionals.

Equal Opportunity

• WellNow is an EOE.