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About the Role
Booking Holdings is seeking an experienced Workplace Experience Manager to lead and support a safe, inviting, functional, and productive office environment. This role operates at the intersection of hospitality and facility services, blending strategic planning with operational oversight to ensure office environments are safe, compliant, scalable, cost-effective, and aligned with business goals.
Responsibilities
- Lead workplace operations and facilities for the primary office, while supporting consistency across regional sites.
- Ensure offices meet high standards for safety, functionality, cleanliness, hospitality, and service delivery.
- Serve as a senior escalation point for workplace issues and lead onsite team performance and daily priorities.
- Drive continuous improvement, standardization, and operational efficiency across multiple locations.
- Manage vendors, contracts, budgets, forecasting, and resource allocation to balance cost, quality, and employee experience.
- Lead workplace projects such as buildouts, relocations, refurbishments, and expansions, ensuring timely and cost-effective delivery.
- Support space planning, utilization analysis, and workplace optimization using data-driven insights.
- Partner cross-functionally with People, IT, leaders, and local teams to enhance workplace experience, onboarding, and office programs.
- Ensure compliance with safety, environmental, and building regulations, while overseeing workplace systems and reporting on key metrics.
Requirements
- 7 to 10 years of experience in workplace operations, facilities management, corporate real estate, hospitality, or a related field.
- Experience supporting multi-site or regional office operations in a fast-paced, high-growth, or evolving environment.
- Prior people management experience, with demonstrated ability to lead onsite and remote teams and influence cross-functional partners.
- Strong experience managing third-party vendors, contracts, and service delivery models.
- Strong fiscal oversight, including reviewing/approving invoices and managing an operations budget.
- Solid understanding of facilities operations, workplace safety, and familiarity with building systems and office technology (audio-visual, room reservation & ticketing applications).
- Strong analytical, organizational, and problem-solving skills, with the ability to manage multiple priorities across locations and time zones.
- Excellent communication and stakeholder management skills, including experience working with executive leadership.
- Ability to balance strategic planning with practical execution and escalation management.
Skills
- AI
- Machine learning
- Workplace operations
- Facilities management
- Hospitality
- Vendor management
- Contract management
- Budget management
- Forecasting
- Resource allocation
- Project management
- Space planning
- Data analysis
- Cross-functional collaboration
- Compliance
- Safety regulations
- Environmental regulations
- Building systems
- Office technology
- Analytical skills
- Organizational skills
- Problem-solving skills
- Communication skills
- Stakeholder management
- Strategic planning
- Execution management
- Escalation management
Location
- New York
Work Type
- Onsite
- Hybrid
Experience Level
- Experienced
Education Level
- Bachelor's degree in Business, Real Estate, Facilities Management, or a related field.
- Professional certifications such as CFM, MCR, CPR/AED, or OSHA training.
Salary/Compensations
- $116,100-$141,900
Benefits
- Annual bonus
- Equity grant
- Competitive health and wellness benefits
- Tuition reimbursement
- Fitness reimbursement
- Discounts
About the Company
- Booking Holdings (NASDAQ: BKNG) is the world leader in online travel and services that support the entire travel journey.
- Our platforms - including Booking.com, Priceline, Agoda, KAYAK and OpenTable - utilize advanced AI, machine learning and other innovative technologies to simplify and personalize the travel experience for consumers and partners in over 220 countries and territories.
- Our mission is to make it easier for everyone to experience the world.
Equal Opportunity
- Booking Holdings is an equal opportunity employer in accordance with all applicable federal, state and local laws.
- We ensure equal employment opportunity to all employees and applicants without discrimination or harassment based on race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, disability, military service, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, or local law.
- Booking Holdings also extends this policy to every phase of the employment process including, but not limited to, recruitment, selection, placement, transfer, training and development, position elimination, restructure, promotion, compensation, benefits, layoffs, termination, and all other conditions or privileges of employment.
- Booking Holdings and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities.
- If you have a disability and believe you need reasonable accommodation in order to search for a job opening or apply for a position, please email reasonableaccommodation@bookingholdings.com with your request.
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