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About the Role

Reviews all consumer loan applications, including auto, personal, personal line of credit, and credit card loans, for accuracy and completeness while adhering to policy and procedure.

Responsibilities

• Prepares, researches, inquires, and gathers supporting information and documentation on approved loan applications to expedite loan processing and disbursement.
• Generates closing documentation for internet and branch loans prior to closing with completeness and accuracy.
• Reviews all supporting documentation submitted for indirect loans and leases prior to booking.
• Contacts members and/or dealers to obtain additional information/documentation as needed.
• Funds and disburses qualified consumer loans and leases appropriately.
• Makes outbound calls after indirect loan/lease is funded to discuss payment methods/member concerns.
• Contacts members as appropriate to obtain additional information or documents.
• Completes new member onboarding activities as it pertains to indirect loans.
• Scans loan documents, contracts, or other appropriate documents required for funding.
• Collaborates with branch staff, underwriters, and dealers to provide proper member service.
• Tracks lien information on vehicles or vessels by inquiring with the Department of Motor Vehicles (DMV).
• Backs up other departmental staff as necessary.
• Achieves a minimum of "Satisfactory" rating on internal audits and examinations.
• Accomplishes the credit union's mission by completing relevant duties as needed when requested by management or other staff members.

Requirements

• High school diploma or equivalency certification required.
• One to two years of loan processing or general lending experience preferred.
• Registry with Nationwide Mortgage Licensing System (NMLS) required or must be obtained within 6 months of employment.
• Knowledge of loan application, approval, and processing procedures.
• Knowledge of credit union loan policies and regulations including Truth in Lending, HMDA, Equal Credit Opportunity Act, Fair Credit Reporting Act, Uniform Commercial Code, HUD, RESPA, Fair Housing Act, Fair Debt Collection Practices Act, and other NCUA regulations.
• Knowledge of credit union products, services, policies, regulations, and procedures.
• Demonstrated computer and software skills.
• Skill with independent problem-solving.
• Intermediate mathematical skills.
• Ability to communicate successfully with members and outside parties.
• Ability to express oneself clearly and articulately both orally and in writing.
• Ability to handle multiple and complex deadlines.
• Ability to exercise tact and responsibility with handling confidential information.
• Ability to work with general supervision of daily activities.

Skills

• Computer and software skills
• Independent problem-solving
• Mathematical skills
• Communication skills
• Written communication skills
• Handling confidential information

Location

• Remote

Work Type

• Full-time

Experience Level

• 1-2 years

Education Level

• High school diploma or equivalency
• Associate's degree preferred

Benefits

• Health plans
• Lifestyle spending accounts
• 401(k) matching
• Support for work-life balance

About the Company

• Suffolk Credit Union empowers its members and strengthens its community by promoting financial wellness, transparency, and respect.
• We offer competitive salaries, great benefits, and the opportunity to make a difference.

Equal Opportunity

• Suffolk Credit Union provides equal employment opportunities to all applicants and prohibits discrimination of any type on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information or any other characteristic protected by applicable federal, state or local laws.