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About the Role

The Concierge is the face of the community and the primary point of contact for residents and guests, responsible for delivering a professional, responsive, and hospitality-driven experience while supporting daily property operations. This role builds strong resident relationships and ensures service is delivered with consistency, discretion, and care within a structured residential model.

Responsibilities

• Act as the first point of contact for residents and guests, providing a warm, professional, and welcoming presence.
• Respond promptly and effectively to resident inquiries, requests, concerns, and complaints across all channels.
• Deliver service in alignment with company standards, demonstrating professionalism, discretion, and attention to detail.
• Maintain awareness of resident preferences to support a personalized experience.
• Support resident communications by directing requests to appropriate teams and ensuring follow-up and resolution.
• Coordinate and support resident service requests related to daily living on a request basis.
• Maintain strong knowledge of the local neighborhood, amenities, and services.
• Assist with coordinating community initiatives and resident engagement activities.
• Support parcel management, delivery handling, and resident notifications.
• Coordinate and support resident move-ins and move-outs, including communication, elevator bookings, and access coordination.
• Liaise with maintenance, property management, and service teams to ensure timely resolution of operational issues.
• Maintain accurate logs for resident interactions, deliveries, access control, and service requests.
• Support the use and accuracy of property management systems and resident communication platforms.
• Serve as a secure and controlled point of access to the building, ensuring all visitors and vendors are properly logged and authorized.
• Monitor building systems, including CCTV and access control, and report any irregularities.
• Support key and fob management processes.
• Maintain vigilance of the property and escalate safety, security, or operational concerns promptly.
• Ensure compliance with Health & Safety procedures and reporting requirements.
• Present a polished, professional appearance in accordance with company standards and uniform guidelines.
• Maintain a calm, composed, and service-oriented demeanor in all situations.
• Uphold the organization’s values, service standards, and commitment to resident experience.
• Protect resident privacy and confidentiality at all times.

Requirements

• Minimum 2 years of experience in hospitality, customer service, or multi-residential environments.
• Strong interpersonal and communication skills with the ability to build positive relationships.
• Professional, dependable, and highly organized with strong attention to detail.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• High level of discretion and sound judgment.
• Comfortable using technology, including Microsoft Office and property management systems.
• Flexible availability required, including day, overnight, evenings, weekends, holidays, and rotating shifts.

Skills

• Hospitality
• Customer Service
• Multi-residential environments
• Interpersonal skills
• Communication skills
• Organization
• Attention to detail
• Multitasking
• Prioritization
• Discretion
• Judgment
• Microsoft Office
• Property management systems
• Residential environments
• Hotel environments
• Luxury service environments
• Resident apps
• Parcel systems
• Yardi

Location

• Toronto

Work Type

• Full-time

Experience Level

• Minimum 2 years of experience

Salary/Compensations

• $47,180.00 - $62,540.00

Benefits

• Attractive benefits and wellness package
• Incentive opportunity of 7%

About the Company

• Founded in 1988, and headquartered in Toronto, Tricon is one of North America’s preeminent rental housing providers.
• Tricon was one of the first movers to enter Toronto’s purpose-built rental apartment sector with scale in 1988 and is developing the highest quality multi-family portfolio in North America’s fastest growing city.
• Tricon is the leader and most active developer in the marketplace with a 6,000+ pipeline of new units.
• At Tricon, we are reimagining rental living – Tricon properties are concentrated in prime downtown Toronto locations, and are defined by design excellence, signature resort-quality amenities, exceptional customer service, and lifestyle programming that fosters connections and builds community.
• Birch House at Canary Landing is a luxury rental apartment community in Toronto’s vibrant Canary District, featuring thoughtfully designed suites and resort-inspired amenities. Steps from Corktown Common, the Distillery District and downtown, it offers a welcoming lifestyle with convenient access to the city and nearby green space.

Equal Opportunity

• At Tricon, we are committed to creating a workplace where every individual is valued for their unique contributions, experiences, voices, and backgrounds. By embracing these principles, we aim to positively impact our business and the communities we serve, creating a lasting legacy where everyone can thrive.
• We pride ourselves in providing a fair and equitable hiring process and will gladly review accommodations requests at any point in our selection process. If you require an accommodation, please contact our Human Resources department at AccessibilityHR@triconhomes.com. Please include your name and position that you will be applying for in the subject line and someone from our team will reach out to assist.