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About the Role

The Fall 2026 - eCommerce Operations Intern will gain valuable knowledge and insight into our digital business, supporting directly operated sites and retail partners. This role offers the opportunity to make a true impact within a growing organization and team.

Responsibilities

• Support business requirement and process definition, and implementation for ecommerce and omnichannel projects.
• Troubleshoot order issues, including those related to missing information, fulfillment, complaints, fraud, and system problems.
• Monitor retail partner operations, action cancellations/returns, and generate regular reports.
• Assist with monthly front and back-end releases, enhancements, and IT development, including site QA and issue resolution.
• Create presentations, documents, and analyses to support project management leads.
• Monitor customer sentiment through chat transcripts and survey responses, escalating concerns.
• Assist with employee discount program setup, reporting, and user list maintenance.
• Provide support for miscellaneous requests, data pulls, and analysis for ongoing projects.
• Monitor competitor sites for innovative customer service policies and online experiences.
• Support workshops and meetings.

Requirements

• Must be able to work on location, 20-24 hours per week.
• Must be a rising Junior or Senior at a local college/university pursuing a bachelor's degree.
• Studying a related field.
• Interest in the ecommerce industry.
• Experience working in SAP is a plus.

Skills

• English language proficiency (Spanish or French a plus!)
• Strong working knowledge of Microsoft Office, particularly Excel and PowerPoint
• Detail oriented
• Strong communication skills
• Strong analytical and conceptual thinking
• Ability to contribute to team spirit through curiosity and passion for new challenges

Location

• On location

Work Type

• Internship
• Part-time

Experience Level

• Intern

Education Level

• Bachelor's degree

Salary/Compensations

• $17 per hour

Benefits

• Potentially eligible for school credit
• Potential to be extended into the Fall semester, based on performance
• Fun and collaborative work environment
• Generous employee discount

About the Company

• Our vision is to establish HUGO BOSS as the leading premium tech-driven fashion platform worldwide and to be one of the top 100 global brands.
• At HUGO BOSS, we work as a team to apply our knowledge, skills and experience together and create a diversity of ideas and solutions.
• We love fashion, we change fashion!
• Become part of our team of more than 17,000 employees worldwide and shape your future at HUGO BOSS!

Equal Opportunity

• We are a global company with our employees representative of the world at large.
• Our inclusive culture embraces each person’s authenticity and individuality.
• We are committed to equal employment opportunity.
• We believe our equitable work environment helps unleash your full potential and inspires you to thrive.