About the Role
Lead the retail sales team by example, forging connections with customers while communicating Vuori’s brand values through insightful product knowledge and a happy, optimistic outlook. Encourage the team to maintain Vuori’s standards in retail sales and customer experiences. Supervise the retail floor, take initiative, delegate work, and act as a "go to" person. Assist in leadership duties under the direction of the Store Manager.
Responsibilities
- Create an unforgettable customer experience.
- Work with the sales team to ensure each customer receives the best experience possible.
- Take ownership of the sales floor and sales team to ensure customer experience is the first priority.
- Prepare fitting rooms, find sizes, and provide honest, knowledgeable feedback to customers regarding merchandise style and fit.
- Forge lasting relationships with customers by engaging with them about product details, new product and replenishment, and invite them to upcoming events.
- Be knowledgeable on what’s new and what’s selling well and share with both the customer and team.
- Lead the team on the day-to-day operations of the store when the Store Manager or Assistant Store Manager is not present.
- Motivate the sales team and achieve sales goals in a team-based commission environment.
- Seek new product knowledge in the broader fashion landscape and active-wear specifically to serve as an expert for the customer.
- Lead the team in the completion of projects while keeping the focus on customer experience.
- Communicate inventory needs to support the business goal.
- Work with the Retail Store Manager on daily maintenance, sales strategy, community, and team management to ensure the business runs smoothly and successfully.
- Lead the team in daily maintenance of the store including restocking product, maintaining visual merchandising, and cleaning.
- Utilize the utmost responsibility, attention to protocol, and safety standards in closing/opening the store daily.
- Under the guidance of the Retail Store Manager, encourage employees to give 100%, adhere to punctuality, and fulfill role responsibilities at all times.
Requirements
- Available morning and/or evening, work 8-hour shifts, 5 days/week, available at least 1 weekend day.
- Must be a leader in punctuality and attendance, adhering to scheduled shifts.
- Ability to develop relationships with customers and colleagues.
- A customer service expert, creates experiences and develops relationships with customers, embraces the social aspect of sales and the ability to positively and proactively handle customer concerns.
- Ability to prioritize multiple tasks in a fast-paced environment.
- Ability to quickly learn new procedures and processes.
- Strong organizational skills and follow-through skills.
- Excellent communication and interpersonal skills.
- High level of ownership, accountability, and initiative.
- Eager to develop new skills and responsive to feedback.
Skills
- Product knowledge
- Customer service
- Sales
- Leadership
- Communication
- Interpersonal skills
- Organizational skills
- Visual merchandising
Location
- Retail Store
Work Type
- Full-time
Experience Level
- Leadership experience
Salary/Compensations
- Base Pay Range: $20 - 23/hr
- Team Commission: $3-5/hr
- Total Target Pay Range: $23 - 28/hr
Benefits
- Health Insurance
- Paid Time Off
- Employee Discount
- 401(k)
About the Company
- Vuori is re-defining athletic apparel, built to move and sweat in but designed with a casual aesthetic to transition into everyday life.
- Inspiration is drawn from an active coastal California lifestyle, integrating fitness, creative expression, and life.
- The high energy, fast-paced retail environment is reflected in the clothes.
- The company aims to inspire others to take on all aspects of their lives with clarity, enthusiasm, and purpose, while having fun.
- Vuori is proud to be an outlet for opportunity, personal growth, and success.
Equal Opportunity
- All your information will be kept confidential according to EEO guidelines.
