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About the Role

Acture Solutions is seeking an organized, customer-focused IT Project Assistant to join our growing Professional Services team. This role is ideal for someone who enjoys coordinating projects, supporting technical teams, and delivering exceptional client experiences in a fast-paced Managed Services Provider (MSP) environment. You will play a key role in coordinating project schedules, dispatching technical resources, maintaining project documentation, supporting equipment logistics, and ensuring projects remain organized from kickoff through completion. This is an onsite, growth position supporting the expansion of our Professional Services team.

Responsibilities

Coordinate project schedules, timelines, and documentation across multiple IT projects.
Schedule and dispatch technical resources for project work and service calls.
Coordinate equipment orders and deliveries with Finance, vendors, and customers.
Maintain accurate customer information and project records within CRM and PSA platforms.
Prepare project kickoff documentation, meeting notes, and project status reports.
Monitor project milestones and communicate updates with customers and internal teams.
Manage company dispatch calendars and assist with scheduling across departments.
Support Professional Services leadership with administrative and operational project coordination.
Assist with invoice reconciliation and project budget tracking.
Build strong relationships with internal teams, vendors, and customers while delivering exceptional customer service.

Requirements

Minimum of two years of experience in project coordination, project administration, or a related IT support role.
Excellent organizational, communication, and time management skills.
Ability to manage multiple priorities in a fast-paced environment.
Experience using Microsoft Office, including Word, Excel, Outlook, Teams, and PowerPoint.
Experience working with CRM, PSA, or project management platforms.
Basic understanding of IT infrastructure, networking, cloud technologies, or cybersecurity concepts.
Strong attention to detail and customer service mindset.
Ability to work independently while collaborating effectively across multiple departments.
A valid driver's license and successful fingerprinting check required.

Skills

Customer-first mindset with outstanding communication skills.
Highly organized with exceptional attention to detail.
Ability to multitask and prioritize competing deadlines.
Positive attitude with a collaborative, team-oriented approach.
Strong analytical and problem-solving skills.
Growth mindset with a willingness to learn new technologies and processes.

Location

Hauppauge, NY

Work Type

Full-Time
Onsite

Experience Level

Minimum of two years of experience

Education Level

Bachelor's degree in Business, Information Technology, or a related field, or equivalent experience.
CAPM certification

Salary/Compensations

$45,000–$50,000

Benefits

Medical, dental, vision and life insurance
Retirement Plan
Generous Paid Time Off
Paid holidays
Professional development and training opportunities
Career growth within a growing technology company

About the Company

Acture Solutions Inc. is a trusted IT Managed Service Provider (MSP) delivering secure, scalable technology solutions.
We partner with organizations to enhance operations, cybersecurity, cloud infrastructure, and long-term technology success through exceptional service.
At Acture Solutions, you'll become part of a collaborative Professional Services team supporting a variety of technology projects for clients throughout the region.
You'll have the opportunity to develop valuable project coordination, customer service, and operational skills while building a long-term career with a growing technology company.