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About the Role
As a Room Attendant at InterContinental San Francisco, you will help create a fresh, welcoming space where guests can relax, recharge, or catch up on work. Your attention to detail and commitment to cleanliness will ensure every room feels comfortable, inviting, and memorable, contributing to an exceptional guest experience.
Responsibilities
- Ensure guest rooms and suites are cleaned, refreshed, and presented to the highest standards.
- Deliver thoughtful service by assisting guests with requests.
- Keep supervisor informed of room status and promptly report maintenance or repair needs.
- Follow all safety procedures and wear appropriate personal protective equipment (PPE).
- Monitor and replenish housekeeping supplies and guest amenities while minimizing waste.
- Report, log, and safely store all lost-and-found items.
- Wear uniform professionally and represent the hotel with pride.
- Work collaboratively with housekeeping colleagues and other hotel departments.
- Assist with deep-cleaning projects and turndown service.
- Support the team with additional duties and special projects.
Requirements
- A minimum of one year in the same or similar role.
- Ability to perform a physically active role, spending most of the day on your feet.
- Ability to regularly lift up to 50 lbs. (23 kg) and push or pull heavy equipment or objects.
- Flexibility to bend, kneel, reach, and perform repetitive cleaning tasks.
- Basic literacy and numeracy skills, including reading, writing, and simple math.
- Flexible approach to scheduling, including availability to work evenings, weekends, and holidays.
- A positive attitude, strong attention to detail, and the ability to work both independently and as part of a team.
Skills
- Attention to detail
- Cleanliness
- Guest service
- Teamwork
- Basic literacy
- Basic numeracy
Location
- San Francisco
Work Type
- Full-time
Experience Level
- 1+ year experience
Education Level
- Basic literacy and numeracy skills
Salary/Compensations
- $26.07 to $34.76 per hour
Benefits
- FREE medical coverage
- Heavily subsidized dental, vision, and other insurance
- Complimentary chef-prepared meals in Colleague Dining Room
- Commuter Benefits Program with company-paid account administration fees
- Exclusive IHG One Pass Travel Program with discounted room rates
- 50% off food and beverage when traveling on eligible IHG One Pass rates
- BenefitHub discounts
- Two weeks of paid vacation during the first year
- Wellness and Sick Time accrued each pay period
- Eleven paid holidays
- 401(k) retirement plan with company matching
- Paid parental leave
- Training, development, and career advancement opportunities
About the Company
- InterContinental Hotels & Resorts is the world's first and most global luxury hotel brand, pioneering international travel since the 1940s.
- IHG Hotels & Resorts is one of the world's leading hotel groups, delivering True Hospitality for Good.
- We create inspiring experiences for those seeking a richer perspective on the world.
- We are passionate about sharing our renowned international know-how and cultural wisdom.
Equal Opportunity
- Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world.