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About the Role

Lead the way by partnering with the leadership team to support the execution of company directives and standards. Create an inclusive environment by utilizing advanced planning, time management, team development, and delegation. Provide actionable feedback to maintain positive vibes, inclusion, and directive compliance, driving individual and team performance. Represent the brand positively by using business tools and market insight to maximize results in People, Sales, Visual Merchandising, and Operations.

Responsibilities

Process in-store sales, returns, and exchanges.
Drive guest capture and retention; maintain up-to-date client information, requests, and product feedback.
Analyze key business metrics to identify performance improvement opportunities.
Utilize business tools and personal insight to drive results.
Oversee the lifecycle of product, including in-store fulfillment, receiving inventory, cycle counts, transfers, and adjustments.
Execute regularly scheduled store inventories.
Manage cash procedures, including opening/closing registers and bank deposits.
Create a disciplined culture focused on operational excellence.
Ensure timely execution of company directives and initiatives.
Utilize available resources consistently and effectively.
Collaborate with the Leadership Team for monthly supply orders.
Enact solution-oriented change through personal observations and Leadership Team feedback.
Ensure visual updates requested by the Visual Team are made through planning and delegation.
Translate and implement company directives to create engaging floor spaces.
Guide the store team on a weekly basis to showcase merchandising updates.
Maintain a neat and well-organized space to ensure seamless merchandise flow.
Represent and reinforce the brand positively through strong visual presentation.
Partner with the team daily to ensure the floor is fully restocked based on sell-through.
Work in tandem with the Visual Team to maximize real estate, driving sales growth.
Manage window and marketing updates.
Set clear goals and foster a positive and rewarding store environment.
Champion high standards that empower others to excel.
Recognize and highlight individual and team performance.
Communicate effectively.
Collaborate and build trust.
Understand when to take action and when to escalate.
Embody servant leadership.
Drive and uphold people-centric selling strategies and cultures.
Partner with the store team to ensure opportunities for success are addressed.
Create enthusiasm, passion, and a desire to excel.
Assess strengths and developmental opportunities of the team.
Provide timely and actionable coaching and feedback.
Manage conflict through thoughtful communication and partnership.
Drive sales through effective scheduling, protecting peak hours while staying within allotted hours.
Source, recruit, and onboard a diverse team.
Build a strong internal bench to keep the store appropriately staffed.

Requirements

Multiple years of leadership experience in a similar scope; hi-growth direct to consumer retail brands preferred.
Omnichannel awareness and the ability to lead a team to provide a seamless customer experience between retail stores and ecommerce platforms.
Proven track record leading and influencing across the four key areas of a retail business; success reflective in consistently outpacing sales and performance goals.
Adept with technology and apps, including but not limited to Google Suites and MS Office, and familiar with industry-related blogs and feeds.
Demonstrated ability to build dynamic, high-performing teams that align with company goals and values and are reflective of the communities we serve.
Strong communication skills with the ability to effectively communicate across all levels of the organization.
Ability to critically assess and coach team member performance to improve and optimize store output.
Possess an understanding of the local market to ensure the store is tailored to drive customer loyalty and sales.
Passionate about building a brand with purpose and demonstrating advocacy through business.
Available when we are open for business, including nights, weekends, and holidays.
Able to bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs.
Comfortable climbing ladders, moving around regularly, and standing for extended periods of time.

Skills

Advanced planning
Time management
Team development
Delegation
Actionable feedback
Business tools
Market-specific insight
Sales analysis
Client relationship management
Inventory management
Cash management
Visual merchandising
Team leadership
Coaching
Recruiting
Onboarding
Communication
Conflict management
Scheduling
Technology proficiency (Google Suites, MS Office)

Location

California Locations

Work Type

Full-time

Experience Level

Multiple years leadership experience

Salary/Compensations

$75,000—$85,000 USD

Benefits

Health benefits
401(K) Plan with company match
Incentives Program
Commuter Options/Benefits
Generous employee discount

About the Company

Founded in 2013 by Mike and Alex Faherty and Kerry Docherty, Faherty is a family-run lifestyle and apparel brand fueled by purpose and optimism.
Goal: to build a new American legacy by creating high-quality, sustainably minded, feel-good favorites that will bring joy to wear.
Committed to comfort without compromising quality and holding to a higher standard with a lower environmental impact.
Dedicated to learning how to be better stewards of the planet and believing the power of conversation and connection can make real change.
Committed to supporting people and organizations doing work that they believe in.
Passionate leadership team from different backgrounds with a singular goal: to deliver on the promise of comfort and craftsmanship.
Work side-by-side in a collaborative, energetic, and creative environment every day, like the family they are.
Core values: Always Innovate, Day One Mentality, All Together, Power of Positivity, Timeless.

Equal Opportunity

We welcome everyone — and we mean everyone.
Believe a diversity of viewpoints, experiences, and backgrounds only serve to make our team stronger.
Strongly encourage those from historically and systemically marginalized communities to apply: BIPOC, women, and people in the LGBTQIA+ community, to name a few.
Strive to lead consciously, bravely, and inclusively — and to reflect those values in our work.
If you are a California resident, please review the additional privacy disclosures available in our Privacy Policy, which provides a summary of how we collect, use, disclose, and share personal information about you and explain your rights under the California Privacy Rights Act ("CPRA") in our Notice to California Residents.